HP Smart App Shows No Owned Printers and No Solutions Menu

[Aaron134]

I am trying to setup HP Print Anywhere with my HP Color Laser Jet Pro MFP M283cdw printer so that I can ultimately print to my printer from different devices in different locations.  I downloaded the HP Smart app, connected the app and my printer to the same wifi network, and added my printer to HP Smart app.  I am then supposed to enable "Print Anywhere" for that printer in the HP Smart App by going to "Account", "Manage my Account", then "Solutions".  However, I don't see the "Solutions" menu.  Furthermore, the HP Smart app shows my printer as added with "Ready" status on the home screen.  But when I go to my account in the HP Smart app, it says I have "0 owned printers" and that I must add a printer.  I can't figure out what's going on.  Help.

[Dragon-Fur · Accepted solution]

@Aaron134 

Welcome to the HP Community --

Print Anywhere is not listed as supported on your printer.

According to the documentation, your printer supports the older ePrint technology.

Similar to Print Anywhere but will more rules and limitations.

No, Print Anywhere and ePrint are not interchangeable.

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

Color LaserJet Pro M282-M285 series: Color LaserJet Pro MFP M282nw Color LaserJet Pro MFP M283cdw, M283fdn, M283fdw

HP Smart app (recommended) HP Print Service Plugin Apple AirPrint Wi-Fi Direct HP ePrint Samsung Print Service Plugin Mopria Print Service

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FYI / Reference

“Print Anywhere” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

And

Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

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What to do?

Set up and use ePrint

Open

User Guide 

Read the section titled:  Mobile printing

Go to sections:

HP ePrint via email - Page 43

and

HP ePrint software - Page 44

Reference

HP printers - Print with HP ePrint

Includes FAQ section

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Used with HP Smart app

Printers / Allowed Users “HP Connected”

HP Smart / HP Connected Login

Click Flag to switch to your region

Account Dashboard

Select Printers > In Section Printer Options > Click Manage Printer Settings

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP Color LaserJet Pro MFP M283cdw  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Aaron134]

@Dragon-Fur

Thank you very much for your time to answer this question.  That makes perfect sense.  I previously tried to determine whether or not my printer supported Print Anywhere but was unable to find the information.  I will explore ePrint as the alternate option.  Much appreciated!  

[Dragon-Fur]

@Aaron134 

You are welcome.

Once you have the ePrint email address set up, the HP Smart / HP Connected Login  account will make more sense.

True - the category details are different for Print Anywhere and ePrint.

After the initial assignment, the original ePrint email address for your printer can be changed to something that makes sense to you.  Change the address to something easy to remember but not so easy everyone can guess the name.

Using ePrint is easy --

Open your email 

Select to Compose a new message 

The recipient is the ePrint email address you assigned to your printer.

For example the Send to Address might be dfprinter1@hpeprint.com

Compose your message content - a letter, a description of an attachment, a short message

Optionally Attach an allowed document or image

Send the email

Reference

HP printers - Print with HP ePrint

Includes FAQ section

General Example - HP Smart / HP Connected > ePrint - Categories / Email Address / Solutions

HP_Smart_Connected_Edit_ePrint_Address_2

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Aaron134]

I've setup ePrint for my HP printer and am able to print to it just fine by email, however I am not able to change the eprint printer email address.  I would like to change it to something more simple.  The HP Smart App on my phone and my computer shows the printer listed.  But the HP Smart website where I need to make the eprint email address change continues to show "No Owned Printers".  Therefore, I can't click on the "printers" menu and access the settings for the printer.  See images from my first post.  Can someone help?