cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Chuanlong
Level 1
2 1 1 0
Message 1 of 3
466
Flag Post

Solved!

HP instant ink offline error

HP Recommended
HP ENVY 6020 All-in-one-printer
Microsoft Windows 10 (64-bit)

My printer is connected to my pc and prints fine. It shows as wifi connected on both the printer and pc. However on the hp instant ink page it constantly says my printer is offline which doesn't change after a refresh.  I keep receiving messages asking me to connect my printer to the internet to check it's ink status.

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
Chuanlong
Author
Level 1
2 1 1 0
Message 3 of 3
Flag Post
HP Recommended

Hallo, perhaps you can just wait a day or two. The next day the "offline" problem was solved automatisch.  🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2
Recce103
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

Having just about the same question here, online with a different printer.

Mine is a ENVY Photo 7830 All-in-One.

My printer is accessible by remote devices, such as mobile phones, it is visible in the network and doesn't give any reports f not being online. It also seems to have gotten its updates, but the Instant Ink site says my printer is offline.

I've tried to find the question online, used the virtual assistant, ran HP print & scan doctor, but nothing proved helpful.

 

Really looking for a solution here, since it also affects my HP Instant Ink subscription (black ink cartridge gives problems, but not according to the HP Instant Ink site).

 

Was this reply helpful? Yes No
Chuanlong
Author
Level 1
2 1 1 0
Message 3 of 3
Flag Post
HP Recommended

Hallo, perhaps you can just wait a day or two. The next day the "offline" problem was solved automatisch.  🙂

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation