Printer is on Home Network, from PC & lap top will only print in B&W, from phone will print colour

[Shazza59]

The printer has suddenly stopped printing in colour, from the PC and Laptop which run Windows 10 and Windows updates have been installed.  The printer is connected to the Home Network.  The printer does work from the mobile phone in colour.  When we run the HP Print and Scan Dr it tells us that the Printer is out of paper, we have gone through all the fixes advised and still it tells us the printer is out of paper.  We are at a loss now on what to do.

[RichAnt · Accepted solution]

Hello Shazza,

Thanks for providing all the important facts; good job.  So the printer is working fine, connected to Wi-fi (router/modem) and works fine with the Mobile Phone, and apparently works with both Win 10 devices, except for Won't Print in Color.

One further point, in which programs are you attempting color printing; plus does it fail both with document or photo.

Also does it copy in color (that is entirely within the printer).  Can you fax to the Win 10 devices.

[NOTE, I present one set of steps, but the "False Out of Paper error" and not printing in color, will have completely different steps, which I would present later, if you have no luck on both Win 10 devices with the following steps}

Following any of the steps fixes the problem (perform a test print in color) after each, forgo any further fixes.

For test printing prepare a simple file say in MS Word with one or two words, including color (use the font to change color) in order to save ink.

When performing fixes, you need to do so separately for both the PC and laptop, because the printer's software is individually loaded into each device.  (as you can see because the phone works well).  Because you mention Win 10 updated, let's presume that that maybe it caused the problem.  So lets uninstall the printer's software and reinstall separately with both Win 10 devices.

First, let's do a Printer Reset

1) thus:

-Turn the printer on, if it is not already on.

-Wait until the printer is idle and silent before you continue.

-With the printer turned on, disconnect the power cord from the rear of the printer.

-Unplug the power cord from the wall outlet.

-Wait at least 60 seconds.

-Plug the power cord back into the wall outlet.  Turn on if needed.  Any positive results?

2) If no improvement lets do a complete uninstall by using this REVO uninstaller (free) program (next link).  In the window that opens, left click once to highlight any relating to the 5540 printer.  Then at the top of the page click uninstall.  https://www.revouninstaller.com/revo_uninstaller_free_download.html

3) Install the full feature software from the next link.  Click on Software/Drivers > Go > Download (Note after clicking GO, and if in the blue line listing the version, if not Windows 10, 64 bit, click Change to obtain the correct version.) You want the Full Feature Software; so don’t install anything at the bottom, as it is already included.

https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/model/5447940/dr...

Let my know if any success (or not).  Reporting any positive results helps for future reference.

I am not an HP employee; just searching for answers for queries.  Good luck!

[Shazza59]

Sorry to have taken  so long to get back to youi, I have only just found some time to follow your instructions, we needed to go to step 3 on my Laptop, but all seems well now, I have colour prints.  Just followed the same instructions on my husbands PC (we hadn't been able to connect to the printer on this PC at all) and it is now connected.  Thank you so much for your help.

[RichAnt]

Hello again Shazza,

That's great that you are operational again.  I assume by Step 3 you mean simply reinstalling the printer's software.  Good luck with your devices.  A thumbs up beside my posts  is always appreciated.

Rich

[Shazza59]

Hi Richard, your help was greatly appreciated, we re-installed the Drivers from the Microsoft site.  Today I have gone to print again and the printer is printing in black and white again 😞