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HP Recommended
HP ENVY 4520 All-in-One Printer
Microsoft Windows 10 (64-bit)

I have had issues with this printer for the better part of a year now. 

I have started printing via e print and my phone.

Well today, I receive a printed message about the Mimecast personal Portal and my message is on hold. And they believe it to be spam. Even though I AM trying to print from my OWN email address. The words Release Block Permit are underlined and in blue. But I can't click the link. No way for me to find out the link either. 

I am really ready to scrap this printer for another brand. Too many headaches. 

 

Anyone know how I can unblock my email address to e print?

 

Thank you. 

1 REPLY 1
HP Recommended

@CatinPA, Welcome to the HP Support Community! I’m here to help.

 

I understand the ePrint service is not working. Apologies for the inconvenience caused.

 

I need additional information to assist you further which cannot be shared on a public post.

  • I've sent you a private message with further instructions to resolve this issue.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.