-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Re: Unexpected configuration problem 0x8000ffff appeared whe...

Create an account on the HP Community to personalize your profile and ask a question
06-21-2018 04:03 AM
Had printer for about 6 months working perfectly with wireless connection which is working.
This morning went to print a document and got the message Unexpected Configuration Problem 0x8000ffff.
What do I do to correct it? Not very technical person
06-22-2018 11:34 AM
Thanks for posting. It is a terrific place to find answers and tips!
I understand that you are getting a 0x8000ffff error and I will be delighted to assist you here.
However, I will need a few details to provide an accurate solution,
- Did you do any changes on the printer driver?
- Did you run any updates on the computer?
Meanwhile, looks like there is an issue with the printer driver:
Uninstall the printer driver and reinstall it
Perform root level uninstallation to remove all the printer related software's.
- In Windows, search for and open Programs and Features.
- Select your HP printer.
- Select Uninstall.
- In Windows, search for and open Devices and Printers.
- In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
- Open up the run command with the "Windows Key + R" key combo.
- Type printui.exe /s and click OK.
- Click on Drivers tab.
- Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
- Select OK.
- Remove all instances of the same.
- Select Apply and OK on the Print Server Properties windows.
- Close Devices and Printers.
- Restart the PC again
Download and install full feature driver for the printer:
Here is the link to download the driver: https://ftp.hp.com/pub/softlib/software13/COL61220/mp-147799-1/EN4520_Full_WebPack_1122.exe
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.
Let me know how it goes
Cheers.
Sandytechy20
I am an HP Employee
11-11-2019 05:11 PM
@Saint50 Alright, please do and keep us posted with the results,
Good luck and good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.