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China1607
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Message 1 of 4
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Unexpected configuration problem 0x8000ffff appeared when trying to print this morning

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ENVY4257
Microsoft Windows 10 (64-bit)

Had printer for about 6 months working perfectly with wireless connection which is working.

This morning went to print a document and got the message Unexpected Configuration Problem 0x8000ffff.

What do I do to correct it?  Not very technical person

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 4
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@China1607

 

Thanks for posting. It is a terrific place to find answers and tips! 

I understand that you are getting a 0x8000ffff error and I will be delighted to assist you here.

 

However, I will need a few details to provide an accurate solution,

  • Did you do any changes on the printer driver?
  • Did you run any updates on the computer?

Meanwhile, looks like there is an issue with the printer driver:

Uninstall the printer driver and reinstall it

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again

Download and install full feature driver for the printer:

Here is the link to download the driver:  https://ftp.hp.com/pub/softlib/software13/COL61220/mp-147799-1/EN4520_Full_WebPack_1122.exe

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Let me know how it goes

Cheers.

Sandytechy20
I am an HP Employee

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Saint50
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Message 3 of 4
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I didn't do anything but change  coloured ink  cartridge.  I will try what you suggest and install  the program again.

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Riddle_Decipher
HP Support Agent
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Message 4 of 4
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@Saint50 Alright, please do and keep us posted with the results,

Good luck and good day, ahead.

Riddle_Decipher
I am an HP Employee

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