cannot enable web service HP8610

[mallen14]

When I first set up my printer I was able to use Web Services, but one day when the printer was 9 months old, after powering off/on my router web services stopped working!

I could continue to print and scan wirelessly, but web services no longer functioned, so my Instant Ink stautus was no longer updated. After getting a dozen emails from Instnt Ink over the past 3 months, they have finally disabled my printer from printing (presumably it will reactivate if i purchase all new ink cartridges for over $100 the set, though I dont trust HP sufficiently to shell out so much in case they dont work).

I have tried following various instructions on this help board to reset the ipv4 address, but to no avail. The printer is just over 12 months old. My ISP is AT&T who were of no help (of course). When I phoned HP while I was in warranty period the HP engineer said that it was an ISP problem and nothing was wrong with the printer. 

I have even tried connecting the printer to my Iphone hotspot, but that did not allow web connection either.

Any suggestions anyone?

[Aardvark1 · Accepted solution]

Hi @mallen14

Welcome to the HP Support Forums. One thing I have noticed about these printers, make sue that the date and time on the printer is correct. 

Also, have you tried the suggestions in this post by E-roq? 

Pro Tips: Troubleshooting ePrint and Scan to Email Issues in e-All-in-One Printers

I have found that setting a manual DNS is more effective in these situations then playing with the IPv4 address. 

Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by hitting the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

[mallen14]

I changed the printer date (which had reset itself to 2017), and the web connection was restored after I reset the factory settings and reactivated the network connection.

Once the web connection was restored the printer printed out a new printer "claim code", which I had to enter into my Instant Ink account by clicking "add new printer" (even though it was the same old printer as before).

The instant ink connection is now restored , and I can print once again!

Many thanks for helping me navigate this complex process!!!