dirty scan image when using the feeder - m225 printer

[jonjason]

using m225dw printer for 4 months now. the scan images from feeder have vertical lines all over the document.  kindly advise how to clean the feeder part. I don't think i have same issue when scanning using the glass. please advise how to clean the feeder (?) step-by-step including description for parts, etc.

[Gemini02]

Greetings @jonjason,

Thanks for accessing the HP Support Forums for extra support! I see that you are getting vertical lines when scanning from the ADF. I will do my best to assist you with this issue.

Make sure the printer is connected directly to a wall outlet. (don't use a powered hub or a surge protector) This ensures the printer is receiving full power and may help this situation.

I believe the steps in this document should help resolve the issue for the vertical lines in the scans: Copy and Scan Quality Issues.

If this helps you to reach a solution, please click the "Accept as Solution" button. If you wish, to say thanks for my effort to help, click the "Thumbs Up" to give me a Kudos. Please let me know the outcome. Have a nice day!

[WyreNut · Accepted solution]

The fix is usually a very simple one...

When you get lines while using the Automatic Document Feeder, and not from the scanner glass it's because there are some pieces of paper/dirt/something lying in the tiny sliver of glass at the far end of the glass.

Raise the cover and you'll see this sliver of a window, right under the side where the paper feeds.  This is where the scanner actually parks to "see" the paper as it rolls by.

Gently remove any pieces with a can of compressed air, or a fine brush.  They usually line up right where the stripes are.

I've had this issue with my HP 8600 before, and found the answer here on the Forum!  🙂

WyreNut

[jonjason]

Thanks much!