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Locked

‎11-24-2018 04:30 PM

HP Recommended
Product: deskjet 3720
Operating System: macOS 10.13 High Sierra

My printer will not print wirelessly, i get a message the printer is not connected to a network, but the wireless is turned on.  i recently changed my broadband to sky and everything else is working wirelessly but not my printer. i have printed out pages from the printers info and followed them as best i can but no joy. can anyone help please. thanks 

 

 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-25-2018 11:36 AM - last edited on ‎08-20-2024 10:07 AM by

HP Recommended

Hi,

Follow 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app > Mac OS X' below to reconfigure your printer for the new router and then check for any difference:

https://support.hp.com/us-en/document/ish_1736500-1626554-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎11-25-2018 11:36 AM - last edited on ‎08-20-2024 10:07 AM by

HP Recommended

Hi,

Follow 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app > Mac OS X' below to reconfigure your printer for the new router and then check for any difference:

https://support.hp.com/us-en/document/ish_1736500-1626554-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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