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Message 1 of 33
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Solved!

Cursor disappears/touchpad not working

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The touchpad on my laptop (hp pavilion x2) is not working, the cursor is not visible. It works perfectly well when I plug in an external mouse, however when I unplug it the cursor will freeze and when I use the touchscreen it will disappear completely. Any help?

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Hi,

 

Can you post back with the following details.

 

  The full Model No. and Product No. of your x2 series notebook - see Here for a guide on locating this information.

 

  The full version of the operating system you are using ( ie Windows 8 or 8.1 ).

 

Regards,

 

DP-K

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Product no. F4T45EA#ABU

HP pavilion 11 x2 notebook PC

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Hi,

 

What version of Windows are you using ( ie Windows 8 or 8.1 ).

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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windows 8.1

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Hi,

 

Try the following.

 

Open windows Control Panel, open Programs and Features, right click the entry 'HP System Event Utility' and select Uninstall.

 

When this has completed, download and reinstall the Chipset driver on the following liink.

 

http://h30642.www3.hp.com/pub/softpaq/sp64501-65000/sp64608.exe

 

When the reinstallation has completed, restart the notebook and let Windows fully load for a few minutes.

 

Then download and install the version of HP System Event Utility on the following link.

 

http://h30642.www3.hp.com/pub/softpaq/sp66501-67000/sp66604.exe

 

When this installation has completed, download and reinstall the Synaptics driver on the link below.

 

http://h30642.www3.hp.com/pub/softpaq/sp64501-65000/sp64797.exe

 

When this installation has completed, restart the notebook again.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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After uninstalling the HP system utility in the control panel as directed in instructions below, I am unable to open my IE browser due to having no mouse cursor nor does my touch screen respond on the start or on the desktop page. So how do I install the recommended Chipset driver?
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I am also having this problem after conducting the fix that was suggested. I need a more permanent fix. Thanks.

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Good thing I didn't find anything to delete.  This is pretty pathetic. 

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same make and model. just got it yesterday will return this things. unbelievable to already have this issue out of the box. im not going to go through that solution process to have no cursor to complete the process . i should not have to. in these few sentences ive had to detatch the screen three times

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