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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Cursor disappears/touchpad not working

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08-19-2014 05:08 AM
The touchpad on my laptop (hp pavilion x2) is not working, the cursor is not visible. It works perfectly well when I plug in an external mouse, however when I unplug it the cursor will freeze and when I use the touchscreen it will disappear completely. Any help?
Solved! Go to Solution.
Accepted Solutions
08-20-2014 01:47 AM
Hi,
Try the following.
Open windows Control Panel, open Programs and Features, right click the entry 'HP System Event Utility' and select Uninstall.
When this has completed, download and reinstall the Chipset driver on the following liink.
http://h30642.www3.hp.com/pub/softpaq/sp64501-65000/sp64608.exe
When the reinstallation has completed, restart the notebook and let Windows fully load for a few minutes.
Then download and install the version of HP System Event Utility on the following link.
http://h30642.www3.hp.com/pub/softpaq/sp66501-67000/sp66604.exe
When this installation has completed, download and reinstall the Synaptics driver on the link below.
http://h30642.www3.hp.com/pub/softpaq/sp64501-65000/sp64797.exe
When this installation has completed, restart the notebook again.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
08-19-2014
05:13 AM
- last edited on
03-07-2017
06:13 PM
by
OscarFuentes
Hi,
Can you post back with the following details.
The full Model No. and Product No. of your x2 series notebook - see Here for a guide on locating this information.
The full version of the operating system you are using ( ie Windows 8 or 8.1 ).
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
08-19-2014 07:20 AM
Hi,
What version of Windows are you using ( ie Windows 8 or 8.1 ).
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
08-20-2014 01:47 AM
Hi,
Try the following.
Open windows Control Panel, open Programs and Features, right click the entry 'HP System Event Utility' and select Uninstall.
When this has completed, download and reinstall the Chipset driver on the following liink.
http://h30642.www3.hp.com/pub/softpaq/sp64501-65000/sp64608.exe
When the reinstallation has completed, restart the notebook and let Windows fully load for a few minutes.
Then download and install the version of HP System Event Utility on the following link.
http://h30642.www3.hp.com/pub/softpaq/sp66501-67000/sp66604.exe
When this installation has completed, download and reinstall the Synaptics driver on the link below.
http://h30642.www3.hp.com/pub/softpaq/sp64501-65000/sp64797.exe
When this installation has completed, restart the notebook again.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
11-18-2014 03:08 PM
03-07-2015 07:03 PM
same make and model. just got it yesterday will return this things. unbelievable to already have this issue out of the box. im not going to go through that solution process to have no cursor to complete the process . i should not have to. in these few sentences ive had to detatch the screen three times