17" HP Envy Coming apart at the left near screen hinge

[Waniac]

Hello, I am an owner of an HP Envy laptop that also seems to have the same issue. Recently the hinge on the left side, below the power button has begun to come apart despite relatively light use. I have been careful whenever using the laptop and rarely transport the laptop out of my home. I believe my warranty is expired, but am wondering if HP can provide any type of support for what seems like a widespread design flaw. Thank you.

[kevin-t]

@Waniac

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[m74cran]

I did not send it back in, I decided to open it up and fix it myself after searching the web on to open it up, after seeing how they put it together I can tell the bean counters are hard at work and decided I will not be buying anther HP product anytime soon.

[Evander7]

Hi, I have the same issue with my HP 15". I'm really worried that bits of the screw/plastic have broken off and could damage something inside the laptop, as I hear things rattling around when I move the laptop. Has anyone received word form HP as to whether they fix this?

[kevin-t]

@Evander7

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[JimGordon]

Has anyone actually gotten any results from HP?  I see many posts from HP saying they will bring it to some imaginary person's attention but I don't see any results as far as HP owning this horrible engineering problem.   HP needs to admit the poor engineering and repair the hundreds or perhaps thousands of notebooks affected.

We initially purchased a number of HP Laptops.  **HP take note if you don't fix this issue these will be our last** as well since we are a VAR it will be the last for many other customers. 

[DH754]

I haven't, the refuse to assist me.

[JimGordon]

That is our experience as well.  After being directed to someone we could barely understand they wanted to charge a ridiculous fee to correct the problem.  Cheaper to buy a better product with American support like Lenovo.  

[JimGordon]

This is the response that I see over and over:

"I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)."

Has anyone actually been contacted by HP to resolve the problem?  Or is this just HP pacifying the users on the forum?

HP These are empty words if you do nothing about it...  This issue will cost HP millions of dollars in lost revenue from people no longer buying HP and spreading the word about poorly engineered products.  

[Matthieu50]

Hi There,

I have the same issue with an HP envy 17 , left hinge coming off. I bought this laptop as refurbished for 1000 NZD and didn't know about this issue. unfortenuly the hinge has come off. First glued it with Epoxy, wich hold for some time, but it broke agaan.

This is a shame to have such good machine and quite expensive coming apart after about 1 year. 

The thing it affect the whole computer as everythign start to break everytim you close or open the laptop.

I hope something can be done about that. This absolutely ridiculous.