Bulging Trackpad on HP Spectre X360

[nomad1848]

I have a recently purchase HP Spectre X360 (15-bl012dx) and the trackpad has started bulging very badly in the last 2 weeks. It's at the point now where the lid won't close and I can barely use the right click on the track pad. Seems like the machine also runs hot more often than not. 

This LT sits on a desk 99% of the time so it's not road warrior damage as far as I can tell.

We use these as the company standard LT at my company and I'd hate to have to change models if more of these start cropping up. Let me know what you can do to help please!

Thanks,

Justin

[Cheron-Z]

@nomad1848

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[fjward]

See my thread....

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Battery-Safety-Recall-amp-Repl...

[nomad1848]

Thank you. Will update this post once I've heard the plan.

[DarrylW64]

I have this exact same issue, where do I go to get support for this?

[DarrylW64]

My laptop is out of warranty, basically that was the response I received.  I knew that, what I was looking for was some help on where I could get it fixed...

[CD001]

My HP Spectre is almost 2 years old and I have exactly the same issue with the trackpad. Did HP fix it?

Thanks

[rick-s · Accepted solution]

@CD001

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[DarrylW64]

No, they did not.  I ordered a battery and had it replaced locally.

[GeorgeSchlott]

I have the same problem. My computer was out of warranty two months ago. I talked to HP Support and the said a minimum of $500.