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‎06-29-2017 07:02 PM

HP Recommended
Product: HP ENVY Notebook - 15t-k100 CT
Operating System: Microsoft Windows 10 (64-bit)

My battery will not charge.  In the system tray it shows 0% and not charging but it operates if I am plugged in.  HP says there is a diagnostic that they can walk me through over the phone to determine if my battery needsreplacement but they want to charge me $60.  Does anyone know how I can get the diagnostic without having to pay the $60?

HP ENVY 15t Quad TouchSmart
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-29-2017 07:46 PM

HP Recommended

System Diagnostics accessed by tapping F2 key immediately after powering on:

https://support.hp.com/us-en/product/hp-envy-15-k100-notebook-pc/7234894/model/7415731/document/c034...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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2 REPLIES 2

‎06-29-2017 07:46 PM

HP Recommended

System Diagnostics accessed by tapping F2 key immediately after powering on:

https://support.hp.com/us-en/product/hp-envy-15-k100-notebook-pc/7234894/model/7415731/document/c034...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎07-04-2017 01:34 PM

HP Recommended

I ran a battery test and it failed.  See below for screen shot of results.  HP won't tell me if I need o replace the battery unless I pay them $60 .

 

Does anyone know if the results mean the battery needs replacement (Power adapter passed the test).

 

PS:  Tried to attached JPG, BMP or PDF but got error meesage.

 

Faile code from test was MCXMU0-7778MR-MFPV7F-C0B403

 

 

 

 

HP ENVY 15t Quad TouchSmart
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