HP ENVY 17 Hinge Issues

[SneakerNation]

I am having issues with this laptop , the hinge is coming apart. The hinge where the power adaptor connects is loose and there is seperation visible. I have read this is a huge issue with these laptops . Hopefully someone can help, I use this laptop for my business. I spent a lot of money on this laptop for this to be happening. Unfortunately this unit is no longer under warranty. Please reach out to me I am open to any suggestions since this seems to be a defect.  Thanks 

[rick-s]

@SneakerNation

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

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[cal1952]

This definitely has been a problem.  I had mine fixed by HP 3 years ago but they just broke again.   If you are comfortable digging into your laptop watch the following video.  It will show you one way to repair the hinge.  I tried it yesterday on mine and it works (at least for now).  Go to https://www.youtube.com/watch?v=cyaZ-7rUFmQ

[AllTexasProcess]

I have the same issue. The hinge on the right side has broken and now the top is separating along the bottom right edge. 

W2K93UAR#ABA

[personal information removed per Rules Of Participation]

[rick-s]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[cheekyp123]

i Am also having this problem with the left hing on my hp envy 17-j150ca.

i would apreciate if HP could be in touch with me about this also.

thank you very much

[rick-s]

@cheekyp123

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.