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‎09-21-2019 06:51 PM - edited ‎09-21-2019 06:53 PM

HP Recommended
Product: OMEN X7N81AV
Operating System: Microsoft Windows 10 (64-bit)

Hi!  The chassis (shell) on my Omen 17, which I bought in December of 2017, has substantially cracked at the right hinge.  When opening and closing the laptop it shifts and separates there; I can see the interior pretty clearly through the widening crack.  I have not dropped or otherwise mishandled the laptop-- something similar happened to me on a Dell 17" laptop years ago and I've been super careful with laptops ever since.   I can't afford to buy a new laptop after less than 2 years.  Will HP help fix this, please?  Thanks.

4 people had the same question
2 REPLIES 2

‎11-17-2019 08:24 AM

HP Recommended

Hey! I have the same exact thing happening. Right beneath the right hinge, cracking along the chassis from its edge above the charging port all the way to the speaker perforations. Have found numerous others on the internet experiencing the same problem.

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‎11-17-2019 11:13 AM

HP Recommended

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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