HP Pavilion Gaming Laptop 15-cx0xxx screws came out

[Sourdont91]

I bought this laptop new, and when closing the screen one day, screws came out and bits of broken plastic came out everywhere!. It hasn't been dropped and the screen itself is coming out of the plastic casing!!! It's really dangerous and something I've never, ever seen before. It's warranty expired at the end of October 2019. This happened in June of 2020! Unbelievable! Surely this is a manufacturing defect not a warranty issue? This will cost a fortune to fix -- and I just got laid off. 

I can't get a hold of anyone at HP support. Is there anyone that can help me with this?

[Riddle_Decipher]

@Sourdont91 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[Sourdont91]

I got the message but two weeks later and still no response. Can I get some follow up on this? My laptop is still having issues.