• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-27-2017 11:51 AM

HP Recommended
Product: HP Spectre x360 15
Operating System: Microsoft Windows 10 (64-bit)

I have a brand new, less than two week old, Spectre x360 15 and the left side of the base has swollen and deformed  such that you can get a finger nail into the gap and the display does not sit flat when folded. Is this a swollen battery issue (which HP say it is not) or something else? I'm feeling terribly deflated myself after spending so much on a laptop. After buying and installing MS Office Pro including Project and Visio for my job I'm not particularly happy as I think I'll now have to return.

 

Thoughts? 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-29-2017 10:54 PM

HP Recommended
Aftet contacting the HP helpdesk it has been confirmed it is a swollen battery which HP will replace. HP need to update their battery advisory to include this model.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-27-2017 12:00 PM

HP Recommended

just noticed this thread:

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Swollen-Battery-on-Spectre-x36...

 

it appears that it is a battery issue althought the EMEA Battery Program Escalations team say that it is not.

Was this reply helpful? Yes No

‎11-29-2017 10:54 PM

HP Recommended
Aftet contacting the HP helpdesk it has been confirmed it is a swollen battery which HP will replace. HP need to update their battery advisory to include this model.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.