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Vin_Vin
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HP Spectre x360 warped and won't lay flat

HP Spectre x360
Microsoft Windows 10 (64-bit)

I noticed this week that my HP Spectre would not sit flat on the desk. It rocks back and forth, appears to be swollen in the center. Is this a battery problem or a bottom cover problem?

 

Spectre x360 convertible;

Product No. N1R86UA#ABA

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HP Spectre x360 warped and won't lay flat

@Vin_Vin

 

Yes it is most likely the battery.

 

It is beginning to expand and can damage the laptop.

 

If it is under warranty contact HP.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

If it is not then you should remove it ASAP.

 

Your manual here.

 

http://h10032.www1.hp.com/ctg/Manual/c04807803

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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HP Spectre x360 warped and won't lay flat

@Vin_Vin

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
Wilbur614
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HP Spectre x360 warped and won't lay flat

HI, I have the same problem.  Does HP want my info?  How do I order a new battery?

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Vin_Vin
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HP Spectre x360 warped and won't lay flat

Hp contacted me via email. After filling out all the info they requested I send the compuer to HP, they replaced the battery & fan

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Tonisuz
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HP Spectre x360 warped and won't lay flat

@Kevin-T - mine has the same problem - but the first thing I noticed is that the track-pad left and right click are really hard to click at all - super stiff and the space-bar often doesn't work now. It was only recently I noticed the warping in the back case. Could this all be related?

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Vin_Vin
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HP Spectre x360 warped and won't lay flat

Because laptop is connected to a universal docking station almost all the time, I never noticed if any keys or track-pad worked or not. What I did notice was the laptop would not lay flat on the desk, it would rock back and forth.

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