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‎04-25-2016 03:48 PM

HP Recommended
Product: HP G61-110SA
Operating System: Microsoft Windows 10 (64-bit)

After win7 to Win10 update, HP Support Assistant also updated but HP Advisor now permantly runs at 20 to 30% CPU utilisation.  Anyone any thoughts please?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-04-2016 06:05 AM

HP Recommended

Hi @ChrisB4,

 

I feel that you can get everything you need from the HP Support Assistant. HP Advisor does check the heath of the PC. But inside the HP Support Assistant has that installed in it now.

Hope this helps address the concerns you have.

 If this resolved the issue, mark this post as Accept as Solution. 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

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13 REPLIES 13

‎04-26-2016 10:03 AM - edited ‎04-26-2016 10:06 AM

HP Recommended

Hi @ChrisB4,

 

Thank you for visiting the HP Forums!

 

I see you are having concerns with your HP G61-110SA Notebook and CPU usage being higher with Windows 10. You could try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows. This is a download that will run a check on your system and usually repair it.

 
Please let me know how it goes.

 

Click the Thumbs up to give me a Kudos high five, just to say thanks for trying.

 

Thanks.
 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎04-26-2016 01:05 PM

HP Recommended

Hi, thanks for suggestion, a couple of updates came in but using the link you sent gave 'Service registration is missing or corrupt.' but it fail to correct the situation, I followed a suggestion and started the BITService to no avail.  The HP Advisor is now up to 40% CPU.  I am Win10 64bit, in Task manager HP Advisor has (32 bit).  The two updates that arrived were KB3140741 and KB3154132 but I note KB3106246 from a couple of days ago is down as 'Failed'.  Win10 v1511, HP Assistant 8.2.8.25 and HP Advisor 3.2.9.652.3188.  I've had another google but rather stuck if you have time for a suggestion please.  Chris.

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‎04-27-2016 06:33 AM

HP Recommended

Hi@ChrisB4,

Thanks for getting back to me. I had a similar issue with Windows 8.1. I had to return the Notebook back to Windows 7 run the tool twice. It fixed the error and then Updated to Windows 10. 

 

Let me know. 

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎04-27-2016 12:00 PM

HP Recommended

Hi Ummmm.  I updated to Win10 as free update from microsoft, I presume I can go back with the uninstall but will I be allowd to update again?  Do you think it is a definate fix or were you just lucky on the second try?  Chris

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‎04-27-2016 12:18 PM

HP Recommended

Hey @ChrisB4,

 

The update to Windows 10 is free still and Yes I did try several options before coming to this solution.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎04-27-2016 01:01 PM

HP Recommended

Hi me again, good news bad news!  It appears the link you sent is for windows 7, I found this on the Microsoft site https://support.microsoft.com/en-us/kb/971058 and has a link for windows 10 update troubleshooter. It runs and doesnot find any problems.  But I still have high CPU for HP Advisor.  Why did you think I have update problems and needed to run the update troubleshooter, is my HP set of software updated by windows? Have you any other checks I can do please?  Chris. 

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‎04-28-2016 05:56 AM

HP Recommended

Hey @ChrisB4,

 

The link I sent you would work on no matter what version of Windows you had. 

Here is a link to the HP Support Assistant if you need it. Just download and run the program on your Notebook and it will help with any software and driver updates on your HP system.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎04-28-2016 04:09 PM

HP Recommended

Hi, thanks for reply.  I had updated HP Ass but following your experience to do things repeatidly did it again a couple of times, one did give an update but still reports the same version as above but I've just noticed mention of a patch which I don't recall if it was there before.  I then noticed the problem had gone but HP Advisor had not started at start-up.  Opening it manually the problem reappeared and when the curser is over the HP Dock it is permantly 'busy'.  So I uninstalled HP Advisor, I don't know if I'll miss it as don't recall what it does.  I tried to find a Win10 version to install but can't find one from the HP site and HP Assistant doesn't give me one for download.  Thanks for 'facilitating'. Rgds, Chris

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‎04-29-2016 06:04 AM

HP Recommended

Hey @ChrisB4,

 

Here is a link to the HP Support Assistant if you need it. The download is for all Operating systems. Have you tried to remove it while off the Internet. 

Unplug your router uninstall all of the HP Support Assistant and patches. Plug back in your router. Wait till you have connection and download from the link above.

 

If this does not help please call us http://ow.ly/Xa6p5 They will try to assist you immediately.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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