• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-07-2017 06:39 PM

HP Recommended
Product: 14-an012nr
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

 

my question is can this motherboard run in dual channel mode if i add another Ram module? Or am i limited to single channel? If single would you reccommened 8gb or 16gb?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-07-2017 06:46 PM

HP Recommended

@Sai1990

 

Your machine uses eMMC HDD

 

   https://support.hp.com/us-en/product/hp-14-an000-notebook-pc-series/10862293/model/11992110/document...

 

therefore everything is in ONE piece, parts are soldered together including CPU, RAM ... therefore you can't upgrade RAM.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
14 REPLIES 14

‎07-07-2017 06:44 PM

HP Recommended

Very-similar question to yours:

 

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-14-an012nr-RAM-maximum-upgra...

 

includes the answer.

 

 

Was this reply helpful? Yes No

‎07-07-2017 06:46 PM

HP Recommended

@Sai1990

 

Your machine uses eMMC HDD

 

   https://support.hp.com/us-en/product/hp-14-an000-notebook-pc-series/10862293/model/11992110/document...

 

therefore everything is in ONE piece, parts are soldered together including CPU, RAM ... therefore you can't upgrade RAM.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-07-2017 06:54 PM

HP Recommended

Thanks for the quick reply guys i appreciate the help 

Was this reply helpful? Yes No

‎07-07-2017 07:05 PM

HP Recommended

As stated in the other thread, page 38 of the document at: http://h10032.www1.hp.com/ctg/Manual/c05227925

gives a step-by-step procedure for removing the RAM.

 

It is not soldered into place.

 

Was this reply helpful? Yes No

‎07-07-2017 07:12 PM

HP Recommended

@Sai1990

 

Please read the manual carefully, your machine uses eMMC HDD. The manual is for hundreds of different models/product and the specs of your machine clearly says it uses eMMC HDD. Well, you can always try.

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-07-2017 10:49 PM

HP Recommended
I'm gonna go head and try just want to know if there was a definite answer the manual was confusing lol. I will report back
Was this reply helpful? Yes No

‎07-15-2017 04:15 PM

HP Recommended
Hello everyone I opened it up i definitely have the eMMC HDD and I can say for sure everything is NOT SOLDERED IN PLACE. Two slots for Ram that are user swappable I have order 2x 8gb ram will report back if to let everyone know if the motherboard sees both and lets me enable dual channel mode or if it's locked to single
Was this reply helpful? Yes No

‎07-15-2017 04:17 PM

HP Recommended
Also I have added an SSD in addition to the eMMC 4 days in no issues to report
Was this reply helpful? Yes No

‎07-19-2017 11:07 AM

HP Recommended
Last update I put two 8gbs ram in for a total of 16gb which the lap top acknowledges. Only issue can't modify bios to run in dual channel mode so instead will just leave a single 8gb module installed
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.