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‎01-04-2016 11:26 PM

HP Recommended
Product: HP Envy M7-n109dx
Operating System: Microsoft Windows 10 (64-bit)

Issue: The laptop does not recognize the installed drive.

 

I have tried two different SSDs in my laptop (Envy M7-n109dx), and neither of them were able to be "seen." The SSDs that I've tried to get working are the Samsung Evo 850 M.2 250GB & 500GB. The physical installation goes fine, but it seems as though the hard drive is not able to be seen in the BIOS (the latest version has been installed). In fact, there are no hard drive or any advanced settings whatsoever. What am I missing here? 

169 REPLIES 169

‎01-05-2016 04:18 AM

HP Recommended
@soundprizm wrote:

Issue: The laptop does not recognize the installed drive.

 

I have tried two different SSDs in my laptop (Envy M7-n109dx), and neither of them were able to be "seen." The SSDs that I've tried to get working are the Samsung Evo 850 M.2 250GB & 500GB. The physical installation goes fine, but it seems as though the hard drive is not able to be seen in the BIOS (the latest version has been installed). In fact, there are no hard drive or any advanced settings whatsoever. What am I missing here? 

Hi,

Are you sure that the laptop supports M.2 connection? That slot is most likely not a M.2 one but a simple mSATA. You can use M.2 drives ONLY in M.2 slots.

Asus ROG STRIX G16 Manjaro Xfce
HP Touchpad provided by HP
HP Microserver Gen8 10TB Debian Server

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
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‎01-05-2016 06:45 AM

HP Recommended
Thanks for the reply,
Yes, I'm sure it is an M.2. The ssd fits in the slot, and there is a white rectangular marking on the motherboard that is the same exact dimensions as the ssd card.
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‎01-05-2016 09:10 AM

HP Recommended

The Service Manual:

 

Manual

 

definitely says an M.2 mSSD is supported as storage if it is 128 gig or larger. It is also SATA, not PCIe M.2 but that is what you are trying to install. You are the second person that has had this issue that I have seen. The Manual is decidedly unhelpful. Did you in fact have to remove the motherboard? Someone else posted actual pictures and it showed the M.2 slot right next to the hard drive. Try removing the SATA hard drive and see if the system sees your M.2 drive is about all I can suggest from a distance here. It should work. 

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‎01-05-2016 09:25 AM - edited ‎01-05-2016 09:27 AM

HP Recommended
@Huffer wrote:

The Service Manual:

 

Manual

 

definitely says an M.2 mSSD is supported as storage if it is 128 gig or larger. It is also SATA, not PCIe M.2 but that is what you are trying to install. You are the second person that has had this issue that I have seen. The Manual is decidedly unhelpful. Did you in fact have to remove the motherboard? Someone else posted actual pictures and it showed the M.2 slot right next to the hard drive. Try removing the SATA hard drive and see if the system sees your M.2 drive is about all I can suggest from a distance here. It should work. 

Thanks for the reply, Huffer!

 

Yes, it is definitely an M.2 slot, and I've been through all the manuals (including the maintenance and service manual). The M.2 slot is exactly where you stated it was--next to the installed 2.5" HDD. I did remove the factory HDD to see if the M.2 SDD would take its spot, but no go. Since I know at least one of the SDDs I tried were good, I'm coming to the conclusion that I need to enable something that is hidden within the BIOS. I'm assuming that since HP didn't ship the laptop with an M.2, it is a "hidden" BIOS feature--I could be wrong though. I did a little research on the models that actually ship with an M.2 drive, and they seem to use the same BIOS file (named the same that is). Any other suggestions?

 

*side note: did that 2nd person ever get his or her's working?

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‎01-05-2016 09:29 AM

HP Recommended

No he gave up in disgust as I recall. 

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‎01-05-2016 09:31 AM

HP Recommended

LOL! Must... not... give... in!

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‎01-05-2016 09:32 AM

HP Recommended

I will elevate this to the HP Brain Trust and see if anybody working a little closer to the source can help. 

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‎01-05-2016 09:33 AM

HP Recommended
@Huffer wrote:

I will elevate this to the HP Brain Trust and see if anybody working a little closer to the source can help. 

Much obliged!

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‎01-05-2016 04:46 PM - edited ‎01-05-2016 04:49 PM

HP Recommended

@soundprizm

 

Hi,

 

Perhaps the following SSD would be a better choice as it it used in a similar model laptop. However, I do have another suspicion.

 

axns381e-256GM-B

 

 

 It might be worth the time to boot up a W10 installation media in UEFI mode and see it the SSD is detected.  Please post your results.

 

HP ENVY 6055, >Custom PC - Z690, i9-12900K, 32GB DDR5 5600, quad NVMe drives 4K screen, NVIDIA 3080 10GB
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