Pc notebook won't hold any charge at all

[Jolly74]

Of notebook battery doesn't charge so have to plug in if I use it. Bought from Argos this year but they say not their problem. Surely under warranty for repair / replacement ? Lap top in otherwise perfect condition

[Huffer]

Yes in most places laptops purchased new have a 1 year warranty on the battery. Can we have the model number and the date of purchase. We can then steer you to the right place to make a warranty claim. We cannot do that in this Forum. 

[Jolly74]

Thanks.
Purchase was actually October 2015.
SN-[Personal Information Removed]
Model - 11-do15na

Argos receipt refers to it as 418/7936 Hp blue lap top 11.6 inch

[Jolly74]

What next ?

[Huffer]

Start a Support Case:

http://h20566.www2.hp.com/portal/site/hpsc/public/scm/home?ac.admitted=1472757144284.1123376534.1994...

[Jolly74]

I cannot do this as don't know my contract or warranty ID ? Going round in circles

[Huffer]

You can use the serial number of the laptop. I cannot read the directions to you. Go slowly and follow the onscreen prompts. 

[Jolly74]

It says contract cannot be found. What now ?!?!

[Jolly74]

I cannot log my problem on the link you sent me as does not recognise my 'contract'. Is there anyone I can phone or email as this is taking days to sort out on this forum ?

[Huffer]

Check warranty status:

http://h20565.www2.hp.com/hpsc/wc/public/home

This link should work with your serial number:

http://h20565.www2.hp.com/portal/site/hpsc/public/scm/home

1 (800) 474-6836...old US Support phone number...maybe still works.