cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
16 13 0 0
Message 1 of 22
1,329
Flag Post

(Please Help) Product Information not valid in my Laptop HP EliteBook 8560p

HP Recommended
HP EliteBokk 8560p
Microsoft Windows 8.1 (64-bit)

Hello Team Please help me in my problem:

 

when i press power button I saw this message on the screen (Product Information not valid), and can't find serail number or product number but i have CT number (PCBMQA47V3B2MV)

 

Please advise team,

Best Regadrs.

 

Tahseen

21 REPLIES 21
Highlighted
Level 16
25,082 24,632 3,565 8,005
Message 2 of 22
Flag Post
HP Recommended

@AlattAR

 

Did this happen after you cleared the password???

 

REO

0 Kudos
Highlighted
Author
Level 1
16 13 0 0
Message 3 of 22
Flag Post
HP Recommended

yes @REO51ST

 

please advise,

0 Kudos
Highlighted
Level 16
25,082 24,632 3,565 8,005
Message 4 of 22
Flag Post
HP Recommended

@AlattAR

 

Did you do the step and SAVE your information???

 

REO

0 Kudos
Highlighted
Author
Level 1
16 13 0 0
Message 5 of 22
Flag Post
HP Recommended

i don't remember if i see (save information) , but everything is ok and it not request password for BIOS after the steps

 

@REO51ST

 

0 Kudos
Highlighted
Level 16
25,082 24,632 3,565 8,005
Message 6 of 22
Flag Post
HP Recommended

@AlattAR

 

If you did this step you can go back to #3 and reprogram the Product Information .

 

First thing is to save your settings.

 

Select #3 re-program.

 

Press “S” to save system information.

 

It will ask if you want to reprogram it from a saved file.

 

REO

0 Kudos
Highlighted
Author
Level 1
16 13 0 0
Message 7 of 22
Flag Post
HP Recommended

do you mean that repeat all steps 1,2 with 3 or direct beginning from third step,

 

@REO51ST

0 Kudos
Highlighted
Level 16
25,082 24,632 3,565 8,005
Message 8 of 22
Flag Post
HP Recommended

@AlattAR

 

Boot the program again.

 

At C:\OUTPUT   type CD..   “Then hit enter”

 

Type HPBR   “Then hit enter”

 

Then go to #3 RE-PROGRAM.

 

Then  PRESS "R" to restore saved information

 

REO

 

 

0 Kudos
Highlighted
Author
Level 1
16 13 0 0
Message 9 of 22
Flag Post
HP Recommended

REO when I press 'R' I saw (error code=0x89)

 

@REO51ST


what I do ?

0 Kudos
Highlighted
Author
Level 1
16 13 0 0
Message 10 of 22
Flag Post
HP Recommended

REO , from where can taking this file please,
remember i have CT number, you can make use of them ?

 

@REO51ST

 

Please advise

 

 

IMG_20151030_211057.jpg

 

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation