• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎12-24-2025 06:41 AM

HP Recommended

Dear HP Support Team,

I am writing to request your assistance regarding an issue with my HP ProBook laptop.

I purchased this computer approximately two years ago from a Samsung selling point in Constantine, Algeria. The device was sold to me as refurbished according to the seller; however, it appeared completely brand new and low in price so  I decided to purchase it. The laptop worked perfectly without any issues until recently.

A short time ago, the touchpad (mouse pad) suddenly stopped working. I took the laptop back to the shop where I bought it, as they provide after-sales service, but unfortunately they were unable to fix the problem. They informed me that the issue was caused by a BIOS password being changed.

I would like to clarify that I have never changed the BIOS password, and I do not have sufficient technical knowledge to do so. I also tried several solutions I found online, but none of them resolved the issue.

A friend advised me to contact HP Support directly, as you may be able to provide a specific file or official solution to resolve the BIOS-related problem that is preventing the touchpad from functioning properly. This is the reason for my email.

I would greatly appreciate your help and guidance. Please let me know if you need any additional information such as the product model or serial number.

Thank you very much for your time and support.

Sincerely,
Filali Nazim

Reply
2 REPLIES 2

‎12-24-2025 08:18 AM

HP Recommended

Hello ,

 

Welcome to the HP community.

 

This is just a peer-to-peer community forum and not HP support.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No

‎12-24-2025 03:31 PM

HP Recommended

Thank you so much for the reply  Steffen Baier,
sadly no official hp office in Algeria, i will be more than happy if you can give me the email to contact the support with as on the links under your message could not directly help me (they refer me to maroco which is another country).
thank you so much in advance 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.