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‎03-28-2018 08:58 AM

HP Recommended

Removing Simplepass and registering a new fingerprint did the trick for me. Can now log-on again via fingerprint even after waking up from screensaver.

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‎04-06-2018 10:40 PM

HP Recommended

Did you reinstall HP simple pass or you permanently uninstalled?

 

Will Windows 10 HELLO login use fingerprint without HP SP software?

Thank you!

 
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‎04-07-2018 02:18 AM

HP Recommended

I went into services and disabled it.  Others have found the sensor will work with that configuration but I find the sensor is a pain in the rear and don't use it.

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‎04-07-2018 04:23 AM

HP Recommended

Permanently uninstalled HP Simple Pass. W10 login uses fingerprint w/0 HP software.

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‎12-14-2019 03:01 AM - edited ‎12-14-2019 03:04 AM

HP Recommended

I strongly disagree and would discourage using the marked solution for this Thread because many steps are unnecessary like uninstalling device drivers and apps.

 

I was able to simply disable the service. This was also described early in this Thread but omitted the problem that the service refuses to stop so requires a reboot. I was also able to disable in Services(WbioSvc)  and didn't require mucking in the Registry.

 

This is a fully updated Win10 1903, Build 18363.535

Updated Dec 12, 2019

 

This isn't a trivial problem,

The CPU usage degrades video playback, causing both audio and video interruptions, all Bluetooth connections (not just headphones, sometimes even keyboard so likely other devices as well) and impacts heavy load applications.

At the moment, I don't really suspect HP code as the real source of this problem, circumstantially I strongly suspect this is a MS Win10 problem in the OS, I can't imagine why a biometric identification service should be allowed a super high priority even if input might be faulty.

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