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ColdOatmeal
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Message 1 of 3
286
Flag Post

Shipping time over a month despite advertising 3-6 day shipping?

HP Recommended
Envy x360 15t
Microsoft Windows 10 (64-bit)

I recently purchased a laptop and opted into free shipping. When I go to see how long it will take to ship, it shows it shipping on December 16th, and arriving on the 24th. What takes so much time? Do they have to completely build it?

2 REPLIES 2
IT_WinSec
Level 15
Level 15
10,164 5,658 820 4,049
Message 2 of 3
Flag Post
HP Recommended

Hello @ColdOatmeal 

 

Welcome !

 

You have posted in the forum/community - here you can meet volunteers, users, some employees... I cannot answer your question but I can advise you to reach to HP sales support for USA to address your concerns.

>> https://www8.hp.com/us/en/contact-hp/shopping.html

 

hpsales.png

 

Let me know how it goes.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert volunteer since 2013
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Arthur-c
Retired
Retired
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Message 3 of 3
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HP Recommended

@ColdOatmeal

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.


 

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