06-27-2017 03:18 PM
Again, just so everyone is clear and there is no confusion:
THE 'HELP' FROM THE HP SUPPORT REPRESENTATIVES THAT ARE CONTACTING US ARE QUOTING US A $700 FIX FOR THEIR DEFECTIVE LAPTOP
These posts are just PR posts to make it look like we're being helped for their defective laptops. I was fooled into thinking they would replace their laptop defect free of charge (LESS THAN 2 YEARS OLD!) but nope, they'll attempt to 'ask their manager' if they can waive this $700 fee but in the end, they won't.
Dell + Apple products only people.
06-27-2017 03:26 PM
I'm in the same boat, they offer me a 40% discount on whatever is the total amount, wich starts in $700, I agree if it was my fault, but this is very consistent HP issue. so annoying, HP should recall all the laptops with this issue, it can be a fire hazard.
07-03-2017 01:50 PM
I may finally have the answer as to why HP is so inconsistent with their response to this problem: it has to do with the department that deals with the issue.
In my case, the laptop burned up and left a smoky smell in my daughter's bedroom. I certainly emphasized my safety concerns when communicating on this forum and with HP. Bottom line is that I was contacted by a risk manager from HP's health & safety department and my laptop was fixed and back to me within a week. No cost to me.
If you just call in and want it fixed, probably will not get the same response as a different department will handle the case.
07-09-2017 09:24 AM
07-26-2017 05:58 AM
They did the same to me for my x360, with the same issue. Nearly two weeks of no contact. Then when I siad they ignored me for two weeks they sent me a quote for £200 more after what this machine has cost me. This is terrible service.
07-27-2017 07:57 AM
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any.
You should be contacted within 4 business days (Excluding holidays & Weekends).
Response times may vary by region.
Please send a Private Message, if you aren’t contacted within 4-5 business days.
I am an HP Employee
08-02-2017 05:52 AM
^5 HP! Overnighted shipping repaired in 3 days and shipped back. Excellent service
They should've issued a recall call in my opinion however They replaced the motherboard so I'm happy