Spectre x360 Convertible 13 not charging

[DK-Moore]

I have had my Spectre x360 13-4003dx for about 5 years and it has been a perfect laptop up until a month ago.  I plugged the laptop in to get a charge and it did not charge.  The battery indicator showed it charging for a few seconds then stopped.  I immediately assumed it was the battery, so I purchased a new one and the symptoms were the same.  I ran a diagnostic on the new battery and it said it was a blown fuse.  I really didn't think that was accurate, but thought I would try a third battery and once again it would not charge. 

I have always be a diehard HP customer at home and at work.  I purchased a HP laptop for my wife a year ago.  I work in I.T. and purchase HP C-class blade servers and HP ENVY Laptops for our user population.  We have had a handful of battery failures (swelling) at work, but no problems with the motherboards.  So, I was really surprised to find that there seems to be a major issue with the motherboards on theses Spectres.  There are hundreds of posts with people having this same problem and HP only seems to be helping a few people who no longer have warranties.  I will probably have to start looking at other hardware at work if I start seeing these type of failures and nothing being done to help.

Again, I have tried about everything I could find in all of these forums and nothing has helped.  Therefore, I am almost 100% certain that I am also experiencing problems with my motherboard.

- new battery X2 - nope

- new charger - nope

- updated the bios - nope

- held down the power button for 60 seconds after the charging cable was removed to reset - nope

 - remove 'Microsoft ACPI-Compliant Control Method Battery' from device manger then reinstall driver - nope

- power reset by disconnecting everything, removing battery and holding power down - nope

- factory restore - nope

- letting my battery die completely then recharging - nope & was the worst suggestion.  Now it won't even power up without the charger; whereas, prior I could at least move it from one room to another.

I'm open for additional suggestions if anyone has something I missed.

Thank you,

DM

[praveen196]

@DK-Moore Welcome to HP Community!

I understand that you are unable to charge the laptop.

Please provide the battery part number that you have replaced.

Please perform the battery test and let us know.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[DK-Moore]

I replaced the battery with HP PK03XL (789116-005)

I have performed the battery test a few times and got a very long diagnostic code and sometimes from within windows it said: error blown fuse.

However, ever since I let it drain completely down (based on a forum suggestion), the diagnostic says "No Battery Installed".  But, it's there and completely dead.

[praveen196]

@DK-Moore

Thank you for the update.

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

Or you can conatct the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[DK-Moore]

I tried that link and am only able to chat with a bot.  That doesn't help.

[praveen196]

@DK-Moore

I understand your concerns.

I have sent you a private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

  

Have a nice day!!

[DK-Moore]

Hello.  Thank you for the PM.  I contacted then number and they were no help at all.  Meanwhile, I was able to get a message when testing the component.

Failure ID:  MBXC8M-7G9A8Q-RXG2L1-C08503

This is what I was getting before and led me to replace the battery.  Which did not help.

I assume there is nothing that can be done even though some people have said that HP acknowledged there was an issue, but without recall?

[DK-Moore]

I also don't understand how HP won't take ownership of this issue:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/x360-won-t-turn-on-or-charge-m...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Hp-Spectre-X360-not-charging-b...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-won-t-turn-on-...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-Plugged-In-But...

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Spectre-x360-Plugged-In-Not-Charging/...

http://www.pertinentdetail.org/HpSpectrex360Battery

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Spectre-battery-plugged-in-b...

Numerous video about the same issue:

https://www.bing.com/videos/search?q=hp+x360+spectre+motherboard+problem+doesn%27t+charge&qpvt=hp+x3...

[praveen196]

@DK-Moore

I understand your concerns.

According to the failure code the issue with the battery. 

I would suggets you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!