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‎04-12-2024 01:39 AM - edited ‎04-12-2024 02:48 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z6AV)

The hinge of the HP Victus laptop screen cover poking out (HP VICTUS 16.1 HINGE ISSUE)

LeoraZz_0-1712907342434.jpeg

LeoraZz_1-1712907347625.jpeg

 

I am highlighting another post in which a Victus user posts exactly same issue:

1. https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Victus-laptop-hinge-is-brok...

2. https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Right-Side-Display-Hinge-Snapping-the...

3. https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/hp-victus-laptop-screen-cover-bulging...

4. https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-VICTUS-16-1-HINGE-ISSUE/m-p/865094...

Please help... I hope my message is heard and seen loud and clear through this post/ raised concern. I sincerely request to initiate a fix to my problem, replace or repair whatever component is responsible for this issue. This is an issue that came with this laptop and for that reason, I don't expect HP to charge me anything, More Importantly, if left unaddressed, my display will eventually get broken due to this hinge/lid casing problem and ultimately I have to suffer a huge loss. 

Category:
5 people had the same question
3 REPLIES 3

‎04-12-2024 01:49 PM

HP Recommended

Hi @LeoraZz , 

 

Welcome to the HP Support Community

 

I understand you are facing a hinge issue with your HP VICTUS 16.1 HINGE ISSUE. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Gaya1238

HP Support


A_Gayathri
HP Support Community Administrator.
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‎06-11-2024 01:55 AM

HP Recommended

i have the same issue, please assist

 

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‎06-14-2024 03:45 AM

HP Recommended

I have same problem what to do

 

 

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