cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Wallis_Wizard
New member
3 1 0 0
Message 1 of 4
151
Flag Post
HP Recommended

USB C (and charging port) not working

Spectre x360
Microsoft Windows 10 (64-bit)

Hi, one of the usb c ports on my notebook isn’t working. It doesn’t let me charge through that port either. How can this be solved?

 

3 REPLIES 3
HP Support Agent
HP Support Agent
23,486 23,441 1,958 3,089
Message 2 of 4
122
Flag Post
HP Recommended

USB C (and charging port) not working

@Wallis_Wizard Welcome to HP Community!

That depsnds on whether that particular USB Type-C supports charging or not, in order to obtain that information, I'll need to know which device you've got:

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

0 Kudos
Wallis_Wizard
New member
3 1 0 0
Message 3 of 4
103
Flag Post
HP Recommended

USB C (and charging port) not working

Hi, here are the details you asked for. I was told that both ports support charging and the broken port did used to charge it. 

 

Product Name: HP Spectre x360 convertible 13-ap0xxx

 

product number: 4XG90EA#ABU

0 Kudos
HP Support Agent
HP Support Agent
23,486 23,441 1,958 3,089
Message 4 of 4
68
Flag Post
HP Recommended

USB C (and charging port) not working

@Wallis_Wizard Thanks for the details,

I looked up the information and you were right:

  • 2x USB Type-C™ 3.1 Gen 2 (Thunderbolt™ 3, DP 1.2, PD 3.0, Data transfer, HP Sleep and Charge );
  • 1x USB 3.1 Gen2 Type-A™ (HP Sleep and Charge)

The ports with thunderbolt would support Type-C to Type-C charging, however the other port will not, that said, please check all the ports to check if they are working as they should, if they aren't, please update the BIOS and Chipset drivers using the HP Support Assistant or the HP website,

And let us know how that pans out.

Riddle_Decipher
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation