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‎04-04-2019 07:09 AM

HP Recommended
Product: HP EliteBook 840 G1
Operating System: Microsoft Windows 10 (64-bit)

I just bought myself a refurbished HP EliteBook 840 G1. Now I see in the HPSA that I have to do some updates. 

See print screen below:

prtint screen updates HPSA.png

 

A few questions:

- Is it to recommend to do all these updates?

- About the one below, the update for the Intel Bluetooth Driver: where do I find the old package and how do I remove it ?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2019 07:24 AM - edited ‎04-05-2019 07:27 AM

HP Recommended

You're very welcome.

 

Yes, you can go ahead and update it.

 

Coincidentally, I had the same Intel bluetooth driver update show up on my little HP Stream 11 Pro G4 last night when I ran the support assistant.  My notebook has the Intel 7265 AC wifi adapter.

 

I followed my own guidance, looked in the programs menu, there was no Intel bluetooth software listed, only the driver like you have in your screenshot.

 

I did not uninstall the Intel bluetooth driver in the device manager.

 

I let the HPSA download and install the updated Intel bluetooth driver, and it worked just fine.

 

I don't have the new driver version in front of me to tell you, but the new version date (which I remembered, because it was Dec 31, 2018).

 

There used to be a large Intel bluetooth software package that used to be in the Programs menu, and that is what you needed to uninstall prior to updating with the new software and driver.

 

It looks like the new package only installs a driver and no big software file like it used to.

 

As far as all of the other updates...yes, I would let the HPSA install all of those too.

 

No special action should be necessary prior to installing the drivers.

 

I would restart the PC after all of the drivers have been updated though.

View solution in original post

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9 REPLIES 9

‎04-04-2019 07:22 AM

HP Recommended

Hi

https://support.hp.com/us-en/product/hp-elitebook-840-g1-notebook-pc/5405360/manuals

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-840-g1-notebook-pc/5405360

https://support.hp.com/us-en/product/hp-elitebook-840-g1-notebook-pc/5405360/document/c03961746

 

 

There are at least 43 pieces of software there.  A description of what it does, so you can judge before applying.

 

Like this...

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-840-g1-notebook-pc/5405360/s...

 

- Fixes an issue on a Miracast-enabled system which causes a blue screen event to occur after Connect is selected to play local video on the system.

 

 

etc etc.

 

But loosely yes apply them automatically.

 

 

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‎04-04-2019 07:25 AM

HP Recommended

Hi

Easy to update, difficult to roll back.

Intel Bluetooth Driver (Windows 10)

20.60.0.4 Rev.G23.0 MBMay 24, 2018
Download 
Associated filesPrevious versions
VersionFile sizeRelease Date  
20.20.0.5 Rev.B27.0 MBDec 25, 2017 DetailsDownload
18.1.1525.1470 Rev.F20.0 MBMay 6, 2016 DetailsDownload
18.1.1539.2349 Rev.K19.7 MBDec 22, 2015 DetailsDownload
18.1.1525.1470 Rev.F20.0 MBJul 22, 2015 DetailsDownload
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‎04-04-2019 07:34 AM

HP Recommended

Hi, @RogerMoore 

 

If the Intel bluetooth software & driver is already installed on your notebook, and you want to update it, you can uninstall the current version by going to the Windows control panel>Programs>uninstall a program.

 

Find the Intel bluetooth software, select uninstall, when the unistall is finished, restart the PC and install the latest version.

 

If you do not see an Intel bluetooth software entry there, then the bluetooth software is not installed and you can proceed with the update.

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‎04-05-2019 04:18 AM - edited ‎04-05-2019 04:23 AM

HP Recommended

Hello Paul_Tikkanen and Little Boy Blue,

 

First of all: thanks for your reply!

 

Hereby a screenshot from the Windows control panel>Programs:

printscreen programma's laptop.png

 

I can not find any Intel bluetooth software here.

But what I did find at: Settings>devices>bluetooth and other devices>more bluetooth settings, is:

printscreen stuurprogramma Intel Wireless Bluetooth.png

 

This (screenshot) is mostly Dutch... The Dutch word 'stuurprogramma' means driver (!)

So, is this Intel(R) Wireless Bluetooth(R) driver not a previous version of the Intel Bluetooth Driver I want to update? (see screenshot below):

printscreen updates HPSA.png

 

And is it to recommend to do all these update as shown in the screenshot above?

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‎04-05-2019 07:24 AM - edited ‎04-05-2019 07:27 AM

HP Recommended

You're very welcome.

 

Yes, you can go ahead and update it.

 

Coincidentally, I had the same Intel bluetooth driver update show up on my little HP Stream 11 Pro G4 last night when I ran the support assistant.  My notebook has the Intel 7265 AC wifi adapter.

 

I followed my own guidance, looked in the programs menu, there was no Intel bluetooth software listed, only the driver like you have in your screenshot.

 

I did not uninstall the Intel bluetooth driver in the device manager.

 

I let the HPSA download and install the updated Intel bluetooth driver, and it worked just fine.

 

I don't have the new driver version in front of me to tell you, but the new version date (which I remembered, because it was Dec 31, 2018).

 

There used to be a large Intel bluetooth software package that used to be in the Programs menu, and that is what you needed to uninstall prior to updating with the new software and driver.

 

It looks like the new package only installs a driver and no big software file like it used to.

 

As far as all of the other updates...yes, I would let the HPSA install all of those too.

 

No special action should be necessary prior to installing the drivers.

 

I would restart the PC after all of the drivers have been updated though.

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‎04-05-2019 10:15 AM

HP Recommended

Prego.

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‎04-10-2019 04:06 AM

HP Recommended

Problem solved! Thank you Paul_Tikkanen !

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‎04-10-2019 04:08 AM

HP Recommended

Problem solved.

Thanks Lil_Boy_Blue !

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‎04-10-2019 06:55 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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