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HP Recommended
HP Laptop 15t-dy200 touch optional
Microsoft Windows 11

Can I delay the shipping date for my new, customized HP laptop? The email I received said the estimated shipping date is  December 8, and the estimated delivery date is December 13. Unfortunately, I will be on vacation when it is supposed to arrive. I checked the fedex.com website, and it says they will only hold a package for 7 days. That's really cutting it too close.

 

Is it possible for HP to change the shipping date to a few days later?

 

Also, is a signature required for delivery?

 

Thanks.

Robyn

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I figured out a way to handle it. If you sign up for FedEx Delivery Manager, you can put a no-cost vacation hold on the delivery for up to two weeks. That worked for me.

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2 REPLIES 2
HP Recommended

@RobynLS

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that 
here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

HP Recommended

I figured out a way to handle it. If you sign up for FedEx Delivery Manager, you can put a no-cost vacation hold on the delivery for up to two weeks. That worked for me.

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