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05-25-2017 08:29 AM
Hi, when updating windows 10 to the creator feature update I get a popup saying the software "hp stream x360 convertible pc" needs to uninstalled to continue. When I click continue it says
We couldn't uninstall these apps
You'll need to remove these apps yourself, then select refresh.
These programs need to be uninstalled because they aren't compatible with the upgrade.
*HP Stream x360 Convertible PC
I only bought this notebook new a few months ago with windows 10 preinstalled on it.
Solved! Go to Solution.
05-25-2017 08:44 AM
Try installing the Bios update for your system from here:
Hope it helps,
05-25-2017 11:27 AM - edited 05-25-2017 11:28 AM
05-25-2017 05:46 PM
event logger does record the error though there is nothing specific about it I can see, googling the error code brings up complaints from windows 7 and initial windows 10 installs
05-26-2017 07:04 PM
Hi Kyle, seems windows 10 logs to the event logger instead, altough you can use a powershell command to dump a log file.
I believe this was the event data converted to .log
2017/05/25 23:57:23.9739693 428 12836 ComApi Install ClientId = UpdateOrchestrator
2017/05/25 23:57:23.9739744 428 12836 ComApi Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0
2017/05/25 23:57:23.9741280 428 12836 ComApi Reboot required = False
2017/05/25 23:57:23.9741293 428 12836 ComApi Exit code = 0x00000000; Call error code = 0x80240022
2017/05/25 23:57:23.9741299 428 12836 ComApi * END * Install ClientId = UpdateOrchestrator
1601/01/01 11:00:00.0000000 428 12836 Unknown( 25): GUID=45b68cee-af8c-3047-8966-6708ee95a04e (No Format Information found).
2017/05/25 23:57:24.2583283 428 11372 ComApi ISusInternal:: DisconnectCall failed, hr=8024000C
2017/05/25 23:57:59.0236759 428 11372 ComApi * START * Download ClientId = UpdateOrchestrator
2017/05/25 23:57:59.0236778 428 11372 ComApi Flags: 0X1000C; Download priority: 3; Network Cost Policy: 0
2017/05/25 23:57:59.0236797 428 11372 ComApi Updates in request: 1
05-31-2017 09:04 PM
Have talked to HP today, still trying to get some meaning or resolution of why this is happening or what their intention is. Since I'd have a hoped the product would at least remain compatible with the operating system it was sold with for the warranty period.
"I'd advise you to rollback the update as it is unable to get installed on the device." is the official stance from HP
07-06-2017 10:28 PM