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Solved!

windows 10 creator update won't install

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11-ab009tu
Microsoft Windows 10 (64-bit)

Hi, when updating windows 10 to the creator feature update I get a popup saying the software "hp stream x360 convertible pc" needs to uninstalled to continue. When I click continue it says 

We couldn't uninstall these apps

You'll need to remove these apps yourself, then select refresh.
These programs need to be uninstalled because they aren't compatible with the upgrade.

*HP Stream x360 Convertible PC

[Refresh]

I only bought this notebook new a few months ago with windows 10 preinstalled on it.

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iomare
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Hi,

 

Try installing the Bios update for your system from here:

 

https://support.hp.com/us-en/drivers/selfservice/hp-11-ab000-x360-convertible-pc/12499476/model/1367...

 

Hope it helps,

David

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Thank you David, I have installed the bios update and it is going through the process of updating windows 10  (think it is downloading it all again).  I'll report back once it's finished.

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Unfortunately the bios update did not fix the issue. It still asks for me to uninstall *HP stream x360 convertible PC

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kyle_b
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@Pato_2002 posted the same issue today here also.  The Windows event logs might display more information about exactly which file or files are causing the problem, I'm not sure.  As a worse case, you could try a fresh install of Windows 10.

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event logger does record the error though there is nothing specific about it I can see, googling the error code brings up complaints from windows 7 and initial windows 10 installs

EventData

    errorCode 0xc1900208     updateTitle Feature update to Windows 10, version 1703

  EventID 20       Version 1       Level 2       Task 1       Opcode 13       Keywords 0x8000000000000028     - TimeCreated
      [ SystemTime] 2017-05-25T15:54:06.936322300Z
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kyle_b
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You might look for recent upgrade logs within the Windows directory also. I'm not on a Windows 10 machine currently but I see a file called: C:\Windows\WindowsUpdate.log on a Windows 7 computer with details of last update.

 

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Hi Kyle, seems windows 10 logs to the event logger instead, altough you can use a powershell command to dump a log file.

I believe this was the event data converted to .log

2017/05/25 23:57:23.9739693 428 12836 ComApi Install ClientId = UpdateOrchestrator
2017/05/25 23:57:23.9739744 428 12836 ComApi Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0
2017/05/25 23:57:23.9741280 428 12836 ComApi Reboot required = False
2017/05/25 23:57:23.9741293 428 12836 ComApi Exit code = 0x00000000; Call error code = 0x80240022
2017/05/25 23:57:23.9741299 428 12836 ComApi * END * Install ClientId = UpdateOrchestrator
1601/01/01 11:00:00.0000000 428 12836 Unknown( 25): GUID=45b68cee-af8c-3047-8966-6708ee95a04e (No Format Information found).
2017/05/25 23:57:24.2583283 428 11372 ComApi ISusInternal:: DisconnectCall failed, hr=8024000C
2017/05/25 23:57:59.0236759 428 11372 ComApi * START * Download ClientId = UpdateOrchestrator
2017/05/25 23:57:59.0236778 428 11372 ComApi Flags: 0X1000C; Download priority: 3; Network Cost Policy: 0
2017/05/25 23:57:59.0236797 428 11372 ComApi Updates in request: 1

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Have talked to HP today, still trying to get some meaning or resolution of why this is happening or what their intention is.  Since I'd have a hoped the product would at least remain compatible with the operating system it was sold with for the warranty period.

"I'd advise you to rollback the update as it is unable to get installed on the device." is the official stance from HP

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I have been still trying to get this fixed but support has been difficult. Told it has been esculated then told to make a new case number. Think I have 4 months left on warranty and they are doing there best to see that run out rather than replace the laptop or make it compatible. Will contact them again today. If I ever get a solid answer from hp I'll post it here.
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