x360 Screen popping out

[techgirl97]

 I opened my laptop yesterday to put it into the tablet position and the bottom tab is out. This laptop is less than two years old, I purchased it in November 2018. I am a college student who is relying on this computer to get me through school and now I am left with a broken computer.  Can anyone who has gotten a solution Right tab on screen popped out please share the solution with me too? I can't afford a repair of hundreds of dollars for what seems to be a design flaw. Please help! I need my laptop fixed so I can attend class.

[Riddle_Decipher · Accepted solution]

@techgirl97 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.

[BrB-02]

I have the same issue (Pavilion x360 bottom edge of the screen popped out. What was the solution to easily fix this?

[crsj333]

I am having the same issue as well.  One of the screws appear to have popped out.  There was no trauma to the unit.  I would be very interested in hearing a solution and if there is a confirmed design flaw.  

[Betty0610]

@crsj333

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[JGermany]

I need assistance with the same problem. I wasn't even trying to flip it into tablet mode, I simply just opened the computer! HELP PLEASE!

[Echo_Lake]

@JGermany

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[LydiaGH]

What did HP end up offering to fix this issue? So many users are reporting the exact same problem-- are they stepping up to replace the faulty products, even out of warranty?

[praveen196]

@LydiaGH

I understand your concerns.

In that case, I would suggest you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[crsj333]

I was offered a discounted screen replacement to the tune of $300.  I am curious as to how much the normal price for screen replacement would be...ouch!