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‎01-25-2019 11:28 AM - edited ‎01-25-2019 10:55 PM

HP Recommended
Product: HP BS-145TU
Operating System: Microsoft Windows 10 (64-bit)

Hi HP Community,

I have installed the HPSA on my BS-145TU notebook. I have received a BIOS update notification for my notebook and on checking with the HP website it seems that the update version that has been pushed (F.51) is not listed on the website. Instead the version that i am currently on (F.42) is listed there. Please suggest if I should proceed with this update. A friend of mine with the same model did it and his notebook got bricked.HPSA update notificationWebsite BIOS infoWebsite BIOS info

1 person had the same question
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‎01-25-2019 09:22 PM - edited ‎01-25-2019 09:32 PM

HP Recommended

@DevB91 

Do not install it for now. I have seen several posters with same F.42  BIOS  listed on support page and were pushed another version by HP SA. It was F.54 not F51. Those owners all ended up with a no-boot laptop. Can you confirm if HP SA is offering you F.51 or F.54?

I am trying to find out more about this.

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25 REPLIES 25

‎01-25-2019 09:22 PM - edited ‎01-25-2019 09:32 PM

HP Recommended

@DevB91 

Do not install it for now. I have seen several posters with same F.42  BIOS  listed on support page and were pushed another version by HP SA. It was F.54 not F51. Those owners all ended up with a no-boot laptop. Can you confirm if HP SA is offering you F.51 or F.54?

I am trying to find out more about this.

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‎01-25-2019 09:42 PM - edited ‎01-25-2019 09:53 PM

HP Recommended

@CherylG

I have received a notification for F.51. Its registered with the softpaq number sp93384. This is quite odd considering HP. How is HP pushing this update if it isn't even listed on the website?

 

A lot of users may actually end up bricking their device as they would trust the update to be coming from HPhpsa.PNG

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‎01-25-2019 10:00 PM

HP Recommended

That is what I am trying to find out. Not sure why HP SA is pushing wrong update. If you look at the html file for the one pushed to you it isn't for your model.

ftp://ftp.hp.com/pub/softpaq/sp93001-93500/sp93384.html

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‎01-25-2019 10:16 PM

HP Recommended

This is very strange. This update is meant for a different series of a laptop. Thank You Cheryl for shedding light on this. Is there any way HP can be informed of this?

 

For anyone reading this post: Please do not install the BIOS update F.51 with softpaq number sp93384 as it will brick your laptop. It is not meant for this model of the model.PNGlaptop

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‎01-25-2019 10:30 PM - edited ‎01-25-2019 10:34 PM

HP Recommended

I agree it is very strange. I have reported it to my contacts within HP- but it is a weekend so probably no word until Monday. I had reported the other laptops last evening. All are in the same series as your laptop 15 BSxxx-all owners let HP SA update BIOS and ended up with a brick.

However, I wasn't able to get as much info from them as I have from you such as SP number since they posted after the fact and could not get into laptop. Thanks for the additional info and warn anyone you know with a 15  BSxxx series.

You can also try to inform HP call center if you can get through:

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

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‎01-25-2019 10:38 PM

HP Recommended

These are the other laptops I mentioned:

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Boot-loop-after-bios-update/m-p/6987048#M1580...
https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Laptop-does-nt-start-after-bios-f-54-update/m...
https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/While-bios-update-my-laptop-gets-shutdown-and...
https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Update-bios-and-after-that-does-t-work/m-p/69...

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‎01-25-2019 10:44 PM

HP Recommended

I see. Hopefully now that you have passed on the messag to HP, they will do the needful and pull this BIOS update for the HP BSxxx series. Thanks again Cheryl for your time and effort.

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‎01-28-2019 01:36 AM

HP Recommended

I installed it

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‎01-28-2019 01:53 AM

HP Recommended

@Moonlande 

What were your results?

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