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HP Recommended
HP Omen 15 2020
Microsoft Windows 10 (64-bit)

Screenshot 2021-10-10 113945.png

 

I keep getting this message on the Rewards tab and I can't find a solution, All software has been erased and reinstalled including Windows with no fix... 

 

Message Shown:  "We detected another HP Account associated with a Rewards account on this device. Please sign out and sign back in with the original HP Account to access rewards." 

 

I have tried signing out and signing back in and this is the only email address that I have ever used. 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@TechDigitalDVI

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. Your business means a lot to us. As we have limited support boundaries in the support community as of now.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that 
here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

I suggest that if you have this issue you mark it as such so we can get a true fix for it, I've been without my rewards for nearly 3 months now and lost out on possible games.

HP Recommended

@TechDigitalDVI

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. Your business means a lot to us. As we have limited support boundaries in the support community as of now.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that 
here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

HP Recommended

Thanks for the reply, I hope to be gaming and earning rewards again soon.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.