cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
DeiWee
New member
5 4 0 0
Message 1 of 22
4,876
Flag Post

"Please run as administrator" pop up for active directory computers

HP Recommended
HP ProBook 450 G7
Microsoft Windows 10 (64-bit)

Just few days back all HP computers with HP Support Assistant software started periodically to show "Please run as administrator" pop-up window.

 

hp-window.PNG

Updated to latest HP Support Assistant version with no effect, if computer domain joined, and user not Administrator, this windows keeps pop-up ~15 min. For now I removed HP Support Assistant from almost all domain joined computers, but maybe anyone know what can be done? maybe there is some Group Policy solution etc.?

 

21 REPLIES 21
HunterGlod
Level 1
6 5 0 3
Message 2 of 22
Flag Post
HP Recommended

Getting the exact same error on for all of our users. Apparently no one knows and I hope this is resolved soon. If you check task manager, it is HPUpdate.exe being a pain.

 

I have tried applying all updates via the Support Assistant, but no dice.

Was this reply helpful? Yes No
MoLima
Level 1
4 4 0 2
Message 3 of 22
Flag Post
HP Recommended

Same here and we are getting bombarded by tickets now...

Was this reply helpful? Yes No
Reskator
New member
2 2 0 1
Message 4 of 22
Flag Post
HP Recommended

The problem appears when upgrading to version 9.7.536.0. Which cannot be downloaded from the site HP.

Was this reply helpful? Yes No
CMfromMN
New member
1 1 0 1
Message 5 of 22
Flag Post
HP Recommended

No help from HP on this? It's generating trouble tickets.

Was this reply helpful? Yes No
HunterGlod
Level 1
6 5 0 3
Message 6 of 22
Flag Post
HP Recommended

I personally have not heard a thing from HP.

Was this reply helpful? Yes No
Jsmith10
New member
4 3 0 0
Message 7 of 22
Flag Post
HP Recommended

Has anyone received a response from HP yet? Still having this issue... 

Was this reply helpful? Yes No
Scubaansi
New member
1 1 0 1
Message 8 of 22
Flag Post
HP Recommended

I've called the HP Support Hotline and they told me to reinstall the software or turn off the UserAccountControll!!! I've told them that i administrate over 60 notebooks and thats no solution for us. They couldn't serve me a solution! That's not amusein...

Was this reply helpful? Yes No
greencity
New member
5 5 0 0
Message 9 of 22
Flag Post
HP Recommended

Download and install the new Version 9.7.536.0 of hp support assistant

https://www.hp.com/us-en/campaigns/hpsupportassistant/hpsupport.html

 

It appears to solve the problem.

Was this reply helpful? Yes No
Rick-Marsan
Level 1
10 9 0 1
Message 10 of 22
Flag Post
HP Recommended

Thank you, @Greencity! I have uninstalled HP Support Assistant (HSA), rebooted, run the install as Administrator and installed it. Same results. Any other suggestions?

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation