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No type of video calling will work (Facebook Messenger, Zoom, etc.) I have tried multiple browsers and checked all my settings.  I even tried doing the "regedit" troubleshoot and nothing works! My camera is functional because It works when I use the camera app, but no video calling app or website works. HELP.

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@RenataS

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Try a hard reset

When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again.  Try a power reset. 

Once detected, you should see the camera in the Device Manager.  Right-click the Start button and select Device Manager.  Expand the Cameras section to see your camera. 

 

HP HD Camera.png

 

  • TIP:  You can disable the web cam here in the Device Manager by right-clicking on the camera and select Disable Device.  Don’t forget to enable it later if needed.

Install the driver:

Sometimes Windows needs the latest camera driver for the camera to function well.  While in the Device Manager, right-click on your camera and select Update Driver.  Then click Search Automatically for updated driver software.  The latest driver is always available via Windows Update.

 

camera driver.png

 

More webcam resources:

You can find more webcam troubleshooting support here: https://support.hp.com/us-en/document/c03430151.  Or look through some of our community answers:

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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