HP Envy Windows10 Video Chat Camera Not Working

[RenataS]

No type of video calling will work (Facebook Messenger, Zoom, etc.) I have tried multiple browsers and checked all my settings.  I even tried doing the "regedit" troubleshoot and nothing works! My camera is functional because It works when I use the camera app, but no video calling app or website works. HELP.

[Echo_Lake]

@RenataS

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Try a hard reset

When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again.  Try a power reset. 

Once detected, you should see the camera in the Device Manager.  Right-click the Start button and select Device Manager.  Expand the Cameras section to see your camera. 

• TIP:  You can disable the web cam here in the Device Manager by right-clicking on the camera and select Disable Device.  Don’t forget to enable it later if needed.

Install the driver:

Sometimes Windows needs the latest camera driver for the camera to function well.  While in the Device Manager, right-click on your camera and select Update Driver.  Then click Search Automatically for updated driver software.  The latest driver is always available via Windows Update.

More webcam resources:

You can find more webcam troubleshooting support here: https://support.hp.com/us-en/document/c03430151.  Or look through some of our community answers:

• Solved: Laptop can't find camera nor does it show in device manager error message 0xA00F4244 answered by Expert “EddyK”
• HP ENVY Camera not attached answered by Expert “EddyK”
• HP Webcam (Code 45) answered by Support Agent “Praveen196”
• Camera not working answered by Support Agent “Asmita6658”
• Camera answered by Support Agent “Echo_Lake”
• camera not working answered by Support Agent “Betty0610”

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.