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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Re: why can't I adjust the brightness of my screen on my
Create an account on the HP Community to personalize your profile and ask a question
08-20-2013 10:51 AM
I have a HP Envy dv7 Notebook PC. It recently just downloaded the new HP Assistant and I wanted to adjust the brightness because it was too bright for the dark room I was in. I tried using the F2 and F3 keys to lower the brightness and I tried to adjust it from settings and control panal but the brightness doesn't adjust when I move it up or down. I tried shutting down my computer and restarting it but I still can't adjust the brightness. Help!
Solved! Go to Solution.
Accepted Solutions
08-26-2013 11:16 AM
@missrodgers92 wrote:I'm using Windows 8 and my product number is C2N67UA#ABA
Hello again!
Try reinstalling your notebook's graphics driver. Here is a link.
Let me know the result and have a wonderful day. 🙂
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.
08-23-2013 11:12 AM - last edited on 02-23-2017 10:07 PM by OscarFuentes
Hello missrodgers92.
What version of Windows are you using?
What is the product number for your notebook? This document can show you where it is located.
Have a great day.
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.
08-26-2013 11:16 AM
@missrodgers92 wrote:I'm using Windows 8 and my product number is C2N67UA#ABA
Hello again!
Try reinstalling your notebook's graphics driver. Here is a link.
Let me know the result and have a wonderful day. 🙂
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.
08-28-2013 09:47 AM
@missrodgers92 wrote:It worked! Thank you!:smileyvery-happy:
You're very welcome! I'm glad to hear this resolved your problem.
Have a wonderful rest of the week.
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.
10-28-2013 10:36 AM
Hi diezel. Your notebook has either AMD or Intel graphics. AttackofZaq's suggestion of a driver reinstall is a good idea.
Here is a link to the driver page. Just scroll down to 'Driver - Graphics (2)' and download and reinstall the drivers for your graphics adapter.
HP ENVY 6-1002tx Notebook PC Drivers:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=5264...
TwoPointOh
I work on behalf of HP
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