• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 (2E2L0AV)

Hi! I've owned two HP Envy laptops, one purchased through a third party retailer (but had the original WiFi card) and a second purchased through HP directly. In both cases, the WiFi card that comes with the laptop worked terribly, and had stuttering video and laggy connections to games even when on a very high speed WiFi connection (cross-checked with other devices). In both cases, I replaced the adapter with a Wireless 802.11 2.4GHz/5GHz/6GHz adapter from Newegg and in both cases this adapter solved the problem. I'm not sure what's going on with HP's QA for their wireless adapters, but I hope the complaint gets delivered to HP and I hope other users see this in case their laptop's card is also lacking in performance.

1 REPLY 1
HP Recommended

@gbem1 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.