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‎10-24-2024 05:59 AM - edited ‎10-24-2024 11:48 PM

HP Recommended

Hello,
seems that the provisioning URL for Poly devices is not available since today (24.10.2024).
https://<personal information removed>.deviceprovisioning.dm.lens.poly.com

Error: 404 not found

Any ideas? Is anyone else having the same issue?

P.S.: network checked : server can be reached and IP can be resolved.
but the response is "404 not found" - seems to be a problem on the server side

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-25-2024 12:39 AM

HP Recommended

Hello @Mike2425 

 

I am confused, you will contact support about the fact that the provisioning URL, which is only there for a device to download its firmware, is presenting a 404 in your browser?

 

Our support team will tell you the same.

 

Best Regards

 

Steffen

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
9 REPLIES 9

‎10-24-2024 06:17 AM

HP Recommended

Hello @Mike2425 ,

 

welcome to the HP Poly community.

 

What device are you trying to provision via this URL? What Error do you get?

 

I checked https://status.plcm.vc/ and there are no known issues.

 

I suggest you contact our Support organization in your region if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-24-2024 06:19 AM

HP Recommended

Hi Steffen,

doesn't matter which device...the URL is not available in general.

Could be that the status page has not been updated yet. 

Was this reply helpful? Yes No

‎10-24-2024 06:21 AM

HP Recommended

Hello @Mike2425 ,

 

The URL is used for device provisioning and not to browse to via a browser and display anything. Using a simple CURL command or Postman can access the URL and it works.

 

If you still have an issue with this when trying to provision a compatible device, I suggest you contact our Support organization in your region if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-24-2024 07:31 AM - edited ‎10-24-2024 11:47 PM

HP Recommended

Hi Steffen,
thx..but same error with a curl command

 

 

Was this reply helpful? Yes No

‎10-24-2024 07:48 AM

HP Recommended

Hello @Mike2425 ,

 

The Mopinion Bug you had raised with our team does not have any email attached to it so our official team cannot engage with you.

 

The HP Poly community is run by volunteers and enthusiasts.

 

  • The URL to access Poly Lens and get a UI and configure devices etc. is https://lens.poly.com/
  • The URL devices use to download configuration etc is https://Username:Password@LensID.deviceprovisioning.dm.lens.poly.com
    This URL has no meaningful usage other than for devices to download configuration and cannot be used with a browser

 

If you still struggle, I suggest you contact our Support organization in your region if no other volunteers reply. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-24-2024 11:49 PM

HP Recommended

Thx for the information.

I will contact the support....

Was this reply helpful? Yes No

‎10-25-2024 12:39 AM

HP Recommended

Hello @Mike2425 

 

I am confused, you will contact support about the fact that the provisioning URL, which is only there for a device to download its firmware, is presenting a 404 in your browser?

 

Our support team will tell you the same.

 

Best Regards

 

Steffen

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-25-2024 12:54 AM

HP Recommended

Hi Steffen
sorry for the confusion. I've contacted the Support and they helped me out. 
The device we were trying to enroll, used incorrect provisioning credentials.

We fixed it, and now everything is working.

Was this reply helpful? Yes No

‎10-25-2024 12:56 AM

HP Recommended

Kein Problem 😉

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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