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We are proud to announce new features with Poly Lens Premium. Read more about the next-level integration here!

‎02-19-2025 05:55 AM - edited ‎04-08-2025 12:04 AM

HP Recommended

Hello all,

 

Software Release Announcement:           

 

Poly Lens Desktop v2.1.0 (Windows only) is available for download


NOTE: The Poly Lens Desktop 2.1.0 release is only for Windows 10/11 PC/Notebooks only.
Mac PCs are supported using Poly Lens Desktop 2.0.0

  • Poly Lens Desktop 2.0 for Mac supports Mac M1 Series Silicon or later. Intel based CPUs are no longer supported with Lens Desktop for Mac.



SteffenBaierUK_1-1739969670186.png

 

EDIT 06 March 2025:  Poly Lens Desktop | Poly Lens Help

...

IT Admin​

An IT Admin is required to elevate the privileges for end users to Admin, to install/update to version 1.5 and beyond. See Migration from Poly Lens Desktop 1.x to 2.x Details for more information.

...

Migration from Poly Lens Desktop 1.x to 2.x Details​

Installation of Poly Lens Desktop 2.0​

When Poly Lens Desktop 2.0 installs, a new service will be installed called Lens Control Service which requires User Admin Rights. See below details on the folder paths where files are stored:

  • Installation Files
    • C:\Windows\Program Files\Poly
  • Configuration Files & Logs
    • %appdata%\Poly
  • %localappdata%\Poly
    • C:\ProgramData\Poly

Lens Desktop 1.x was previously installed at: %localappdata%\oz-client

...

 

Download it either via Poly Lens , via the Lens app if already installed or >here<

 

Release Notes

Introduction

Important:

  • To ensure seamless Avaya call control in the Lens Desktop, it is necessary to uninstall any existing version of Plantronics Hub.

Software version: 2.1

Release date: February, 2025

What's New

Poly Lens Desktop 2.1 includes the following.

  • UC Integration: Added support for Avaya Workplace (3.36) and Avaya One-X Agent (2.5.16) Softphones (Windows only)

  • New Device Support - Video: Poly Studio V52, Poly Studio V72

  • New Device Support - Audio: Poly Voyager Legend 50, Poly Voyager Legend 30, Poly Voyager Free 20 with Bluetooth® direct and HP differentiated pairing support and Poly Voyager Office Base

Resolved Issues

This release includes the following bug fixes.

  • Fixed an issue regarding Cisco Jabber crashing after installing Poly Lens Desktop 2.0 (Windows)

  • Fixed an issue regarding Poly Savi 8410Language update

  • Fixed an issue regardingdisabling the “Manage All” parent setting not automatically disabling its child settings

  • Fixed an issue regarding Bluetooth radio being turned Off/On during the installation/upgrade of Poly Lens Desktop App on non-HP PCs

  • Fixed an issue where installation of Poly Lens Desktop 2.0 blocked the Bluetooth functionality on ARM based PC systems

  • Policy enhancements for Device Software update and Poly Lens Desktop Version

  • Fixed an issue regarding Poly Studio R30 certificate installation

  • Fixed an issue regarding Settings Policy for Poly Voyager Office Base

Known Issues

This release has the following known issues:

  • Poly Voyager Free 60 and Voyager Surround 80 when connected to the system via native Bluetooth, incorrectly display settings under the ‘Wireless’ category

  • Performing Factory reset on Poly Voyager Free 60 and Voyager Surround 85 does not revert the following settings to their default value - Mute Reminder mode, Wearing Sensor value, Auto-Answer value, Auto Pause Music value

  • User is unable to Hold or End Microsoft Teams call when using Poly Savi 7320, Poly Blackwire 5210 or Blackwire 8225

  • Poly Studio P15 may incorrectly display "People framing" option for the Tracking mode setting

  • Device Software update button may remain enabled during an active Teams call

  • Incorrect success message displayed when installing certificate with invalid private key

Previous Versions:

 

Older Poly Lens Versions release details >here<

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Category:
Reply
28 REPLIES 28

‎02-21-2025 04:46 AM

HP Recommended

I have tried installing or update this software through WinGet, but the download is getting denied.
Is that intentional?

Reply
1 person found this reply helpful
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‎02-24-2025 03:11 AM

HP Recommended

Same issue here.

Reply
1 person found this reply helpful
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‎02-24-2025 03:12 AM

HP Recommended

Direct download if the installer worked, installer runs:

 

CliffSB_0-1740391906463.png

but then nothing further happens and the installed version isn't updated.

Reply
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‎02-24-2025 03:41 AM

HP Recommended

Hello @CliffSB ,

 

Welcome to the HP Poly community. We are all just volunteers here.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No

‎03-03-2025 02:08 PM

HP Recommended

2.1.0 installation is broken,  does not install via .MSI file. Nothing happens. Poly went downhill after HP acquisition. What kid of lame QA is this???

Why not release a standard .exe? PLT hub was solid and reliable. 

 

If you uninstall previous version, like I did, your lens is gone for good. 

Reply
Was this reply helpful? Yes No

‎03-03-2025 02:14 PM

HP Recommended

MSI file seems jacked up. 

 

After trying to extract manually: "Media table not found or empty (required for installation of files)".

 

More broken SW from HP...

Reply
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‎03-04-2025 01:42 AM

HP Recommended
@proficit wrote:

MSI file seems jacked up. 

 

After trying to extract manually: "Media table not found or empty (required for installation of files)".

 

More broken SW from HP...

Hello @proficit ,

 

Welcome to the HP Poly community.

 

The community forum states:

  • The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

 

What is the aim of your post? You did not even provide any details on the operation system used. Is this Windows 10 or 11? No details of the version either. How should a volunteer try and help.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No

‎03-04-2025 10:15 AM

HP Recommended

point of the post was to convey that HP pushed out a corrupt MSI file that is NOT working for anyone.  this has broken the lens app

 

Who can let Poly team know this? Others are complaining as well

 

OS does not matter, tried this on both Win10/11 machines. 

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‎03-04-2025 10:31 AM

HP Recommended

Hello @proficit ,

 

You can either contact HP Poly support if you have any official hardware or please use the Lens Mopinion Bug https://lens.poly.com/appfeedback

 

Please try in the future to use professional language as this is not some hobbyist forum.

 

The community would be full of posts if the software would not work so maybe an issue on your end for Support to work with you on.

 

Best Regards

 

Steffen Baier

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
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