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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
lux12
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Solved!

Black cartridge empty

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HP OfficeJet 5230
Microsoft Windows 10 (64-bit)

Hi!

I have an hp printer with an occasional printing plan. The black cartridge is definitely empty (right now I can only print in color). My HP account shows instead that there is ink and there is no need to change the cartridge. The next shipment is scheduled for next month. How can I do?

Thanks

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KrazyToad
HP Support Agent
HP Support Agent
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@lux12

 

Welcome to HP Support Community


I would like to help

 

I have sent you a private message. Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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lux12
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@KrazyToad

Hi!

Could you send me again the message? I haven't received it. Thanks

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