Blue light keeps flashing and red light stays on. Won't print.

[PatMargaret]

Even with a new cartridge, just installed, the printer won't work.  The blue light keeps flashing and the red light does the same.  There is plenty of paper in the tray, so I cannot identify the problem. Any advice will be welcomed. 

Some time later:  I found that one of the cartridges which I'd just bought, was broken, so that is now ready to return. However, although the second cartridge went in OK, and when I tried to print a page everything seemed in order, the red light gone, still it did  not print.  So I'm wondering if I need a new printer.  

Nobody has replied to me so I will sign off now.  

[A_Gayathri · Accepted solution]

Hi @PatMargaret,

Welcome to the HP Support Community

I understand you are facing an issue with your HP product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[PatMargaret]

Thank you for your reply - I have now resolved the issue with the help of a friend who has determined that the problem wasn't with the printer but with the wifi connection.  Long story!  Thank you, though, for your response which I greatly appreciate. 

[A_Gayathri]

@PatMargaret,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

[PatMargaret]

Thank you Gaya1239 - I have tried to find the Kudos, Thumbs Up sign which is supposed to be at the foot of this page, but I cannot find it.  But I did click "accepted as solution". I popped in to explain this since I received an email asking me to give the "thumbs up" etc but - as I say - I cannot see it on this page.  Although it appears under your name, there is no way it will let me click on it.  Sorry about this but I am very grateful for your replies.  Thank you again.