Blue not printing on officejet pro 8025

[31nofear31]

Hello, I have a officejet pro 8025 all in one printer, and the blue won't print at all, I have -

Changed cartridge - not worked

Cleaned printhead a number of times - not worked

Aligned print head, but scan was incomplete so printer set to default settings

Clean smear - not worked 

I've done every possible trouble shooting, only way I can think is I need to replace the print head? 

What do you think, do anyone have any suggestions?

Aaron 

[Nal_NR]

Hi @31nofear31.
 

 Welcome to the HP Support Community. 

I understand that you are facing issues with blue not printing. I'd like to help!
 

I will be happy to assist you regarding the blue, not printing issue.

, To better assist you -Are you able to make color copies on the printer, do you see blue on the page?

Could you print a print Print Quality Diagnostic Page and share the results?

To print the page-

On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

Swipe up on the display, touch Reports, and then touch Print Quality Report.

A Print Quality Diagnostic Page prints.

You can also try the steps in the document Print Quality Issues

And try updating the firmware for your printer. Click here

Let me know

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

[31nofear31]

Spoiler

hello @Elohi_NR

thanks for getting back to me. i can make colour copies, but the blue is not present (you see mainly pink)

please find attached the print quality diagnostic report.

i have gone through all the steps in the print quality issues, yet not resolved the issue, and i have the most upto date firmware installed on printer, so where do we go from here?

kind regards

aaron