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OfficeJet Wide Format 7610
Microsoft Windows 10 (32-bit)

I bought authentic HP high-yield cartridges and installed them. Immediately they read full. After printing a few pages, mostly black ink, the color cartridges have been progressively showing they are running out of ink. This is strange, because I have not used color and the cartridges are brand new. I did an alignment, it failed. I cleaned the print-head, but for some reason magenta isn't working, even though it reads the level. Despite the fact I never got magenta to print, the level now says its half-used, while cyan & yellow are nearly completely depleted. Black is not showing excessive depletion at all. Its all very strange. Prior to installing these new cartridges, everything worked fine. I tried updating the software & drivers, I also used the print doctor diagnostics tool. So far nothing has helped and the ink levels are still dropping. I opened the printer up to confirm there is no leak happening.

 

Has anyone experienced this before?

 

TIA

 

 

1 REPLY 1
HP Recommended

@RayD707

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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