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‎12-14-2021 01:25 PM

HP Recommended
Product: OfficeJet Wide Format 7610
Operating System: Microsoft Windows 10 (32-bit)

I bought authentic HP high-yield cartridges and installed them. Immediately they read full. After printing a few pages, mostly black ink, the color cartridges have been progressively showing they are running out of ink. This is strange, because I have not used color and the cartridges are brand new. I did an alignment, it failed. I cleaned the print-head, but for some reason magenta isn't working, even though it reads the level. Despite the fact I never got magenta to print, the level now says its half-used, while cyan & yellow are nearly completely depleted. Black is not showing excessive depletion at all. Its all very strange. Prior to installing these new cartridges, everything worked fine. I tried updating the software & drivers, I also used the print doctor diagnostics tool. So far nothing has helped and the ink levels are still dropping. I opened the printer up to confirm there is no leak happening.

 

Has anyone experienced this before?

 

TIA

 

 

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