Cannot print in color

[0224jake]

Hello, I have an HP Office Jet 3830 printer that does Print, Fax, Scan and Copy (All in One).  I am able to print, however, the printer only prints in black and white (even with the color option selected from the print menu).  I have tried running a diagnostic fix and I am able to print a test page that will show the print colors.  When I then try to print another document in color, I only get a black and white copy.  The ink level in the color cartridge is more than sufficient as well.  Is there any other fix I can try to restore color printing?  

[sandytechy20 · Accepted solution]

@0224jake

Welcome to the HP support community.

I understand that you are unable to print in color, follow the below steps to fix the issue.

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer using HP Smart app

Click here to download the driver.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[0224jake]

Thank you for your help, I followed the directions you outlined and I am now able to print in color.  I appreciate your response!

[sandytechy20]

@0224jake

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

[christyd]

Hello, 

I have the same problem-cannot print from color from my . I install the HP Easy Start - get all the way through, sign into  account then it tells me to choose your software and driver. It recommends HP Smart. which is what i thought i was already installing. Then i click next and it says Microsoft Store is blocked. Code 0x800704EC. I've been at this all day today. And this isn't my first time trying to fix this issue. I'm so frustrated I'm ready to throw the printer out the window! Can you help?