cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
0224jake
New member
3 1 0 0
Message 1 of 2
63
Flag Post

Cannot print in color

HP Recommended
HP Office Jet 3830
Microsoft Windows 10 (64-bit)

Hello, I have an HP Office Jet 3830 printer that does Print, Fax, Scan and Copy (All in One).  I am able to print, however, the printer only prints in black and white (even with the color option selected from the print menu).  I have tried running a diagnostic fix and I am able to print a test page that will show the print colors.  When I then try to print another document in color, I only get a black and white copy.  The ink level in the color cartridge is more than sufficient as well.  Is there any other fix I can try to restore color printing?  

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
25,697 25,577 1,412 1,484
Message 2 of 2
Flag Post
HP Recommended

@0224jake

 

Welcome to the HP support community.

 

I understand that you are unable to print in color, follow the below steps to fix the issue.

Perform root level uninstallation to remove all the printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer using HP Smart app

Click here to download the driver.

 

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

 

Once you install the printer, change the bellow settings to print in color.

  1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
  2. Right-click the printer that you want to use, and then click Printing Preferences.
  3. Make your choices, and then click OK.
  4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation